Outsourcing Manager

5 days ago

Jakarta, Jakarta, Indonesia PT Empore Hezer Tama Full time 80,000,000 - 120,000,000 per year

Job Description – Outsourcing Manager (Manpower Service Provider)

Position Summary

The Outsourcing Manager is responsible for managing end-to-end outsourcing operations, including manpower fulfilment, employee administration, labour compliance, client relationship management, contract administration, and service performance. The role ensures timely deployment, service quality, cost efficiency, and client satisfaction in line with business objectives.

Key Responsibilities

Manpower Operations Management

  • Act as the main point of contact for client communication and service updates.
  • Handle workforce issues such as performance, discipline, resignations, and replacements.

  • Ensure manpower deployment meets service level requirements at client sites.

  • Conduct regular service review meetings and provide manpower performance reports.

  • Coordinate manpower requests, issue resolution, and service enhancement initiatives.

  • Maintain strong and strategic long-term client relationships.

  • Ensure fulfilment of SLA/KPI commitments and labor regulatory compliance.

  • Control operational budgets for outsourcing projects.

  • Ensure timely and accurate client invoicing and payment collection.

  • Develop and implement SOPs for outsourcing operations.

  • Recommend process improvements to enhance service quality and efficiency.

Qualifications

  • Bachelor's degree in Human Resources, Management, Business Administration, Psychology, or related field.
  • Minimum 3 years of experience in outsourcing/manpower staffing management.
  • Strong knowledge of labour laws, BPJS regulations, and employment contract types (PKWT/PKWTT).
  • Experience handling payroll & workforce administration for large manpower pools.
  • Excellent communication, leadership, negotiation, and problem-solving skills.
  • Able to work under pressure, tight deadlines, and performance-driven environment.

Technical Skills

  • Strong understanding of SLA & client service management.
  • Familiar with HRIS, attendance & payroll systems.
  • Knowledge of tender processes, contract drafting, and budget management.

Key Performance Indicators (KPIs)

  • Manpower fulfilment rate (Filling Rate)
  • Employee turnover & replacement lead time
  • Client satisfaction score & contract renewal success rate
  • SLA/KPI compliance rate
  • Payroll & administrative accuracy
  • Project profitability & growth

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