General Administration and Support Coordinator

Position Overview:

• The General Admin & Support Coordinator plays a key role in supporting the daily operations of a new and developing international-standard primary school.
• This is a start-up role, meaning the successful candidate will take on a wide range of responsibilities to help establish efficient systems and procedures.
• As the school grows, the role will evolve, and additional administrative functions will be introduced to support the increasing volume of work.
• The position ensures smooth day-to-day operations, effective communication with families, and a welcoming environment for students and visitors. It also involves close coordination with the SBI Learning Resort team to provide excellent service for both local and international families.

Qualifications & Experience:

• Already reside in Bali (preferred) or willing to relocate at own cost.
• Indonesian citizenship (this role is open for local candidate only).
• Native Bahasa Indonesia speaker with strong communicative English skills (spoken and written).
• Diploma or relevant education background preferred, but not required to be in a specific field.
• Experience in a formal school environment is an advantage.
• Excellent communication and interpersonal skills.
• Confident with Microsoft Office, Google Workspace, and social media platforms.

Personal Attributes:

• Friendly, professional, and proactive.
• Enjoys supporting a new and developing school.
• Well-presented and confident in dealing with parents and visitors.
• Reliable, detail-oriented, and adaptable.
• Team-oriented with a positive, can-do attitude.

Key Responsibilities:

1. General Administration

• Maintain a well-organised and efficient school office.
• Handle incoming calls, emails, and visitor enquiries in a friendly and professional manner.
• Follow up on enquiries and provide updates to parents regarding admissions, schedules, and school activities.
• Prepare school invoices and assist with basic finance administration.
• Maintain accurate student and staff records, ensuring data confidentiality and compliance with school policy.
• Coordinate with the HR Manager to update and maintain accurate staff data records.
• Prepare letters, reports, and general correspondence as required.
• Manage office supplies and coordinate procurement needs.

2. Front Desk & Parent Relations

• Present professionally at the front desk, welcoming parents, visitors, and students with warmth and courtesy.
• Assist with student attendance tracking and documentation.
• Communicate clearly with parents regarding notices, schedules, and school events.
• Maintain positive relationships with families and the wider school community.

3. Academic & Event Coordination

• Support teachers with classroom resources, printing, and administrative needs.
• Assist in organising school events, assemblies, excursions, and extracurricular activities.
• Prepare logistics, schedules, and communication for school and community functions.

4. Operations & Facilities Support

• Liaise with maintenance, housekeeping, and catering teams to ensure a safe and well-presented school environment.
• Report and follow up on facility and safety matters.
• Support health, safety, and visitor protocols, including first aid and emergency preparedness.

5. Communication & Media

• Manage basic school social media posts and updates under the guidance of the School Manager.
• Prepare short announcements, event photos, and updates for the school's online channels.
• Coordinate internal communication between staff and departments.
• Contribute to newsletters and community updates.

6. Coordination with SBI Learning Resort & Visa Team

• Coordinate with SBI Learning Resort teams on international student and family matters.
• Coordinate with the SBI Visa Team for inbound international students to ensure smooth visa processing and documentation.
• Share schedules and event information to ensure smooth collaboration between both institutions.
• Support joint school and resort community activities as required.