Customer Care Associate

1 day ago

West Denpasar Bali, Indonesia Ala Land Bali Full time

Ala Land Bali sedang membuka lowongan untuk posisi Penuh waktu Customer Care Associate di Padangsambian Klod, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

  • Tersedia jam fleksibel
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Gaji yang diinginkan: Rp3,000,000 - Rp3,400,000 per bulan

Tugas & Tanggung jawab :

  • Melayani tamu yang datang ke kantor dengan sikap ramah dan profesional.
  • Menjawab telepon masuk serta memberikan informasi yang akurat terkait produk perusahaan.
  • Mengelola jadwal janji temu calon konsumen.
  • Mencatat dan menindaklanjuti setiap pertanyaan, keluhan, atau permintaan informasi dari calon konsumen maupun konsumen yang sudah melakukan pembelian.
  • Mengelola dan memelihara data pelanggan secara rapi dan akurat.
  • Menangani administrasi layanan purna jual seperti proses serah terima, permintaan dokumen, atau pengajuan komplain.
  • Berkoordinasi dengan divisi terkait (Sales, Legal, Finance, Project) untuk memastikan kebutuhan dan keluhan konsumen dapat diselesaikan dengan cepat.

Kualifikasi :

  • Pendidikan minimal D3/S1.
  • Pengalaman minimal 1 tahun di bidang customer service/customer care.
  • Komunikatif, ramah, dan memiliki keterampilan interpersonal yang baik.
  • Mampu mengoperasikan komputer dan Microsoft Office (Word, Excel, dan Email).
  • Berpenampilan rapi, sopan, dan profesional.
  • Mampu bekerja sama dalam tim dan memiliki sikap kooperatif.
  • Mampu menangani komplain dengan sabar dan solutif.

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