Mill Sales Manager

5 days ago


Cikarang, West Java, Indonesia Valmet Full time

Drive top-line growth, customer satisfaction, and increasing share of wallet at designated mills in West Java Area, Indonesia or any other assigned by superior.

Sales

  • Orders booked responsibility for whole offering
  • Promoting Valmet´s offering and solutions, special focus on agreement based business
  • Identifying and documenting customer plans, needs and objectives and converting them into sales and development projects
  • Knowing customer´s decision making and purchasing processes and guiding us through it
  • Working as a main negotiator or as  support in sales projects, depending on the product. Agree the exact roles within the mill team and with the BU in question
  • Guiding mill teams towards bundling and value adding solutions
  • Keeping up to date with changes in the market situation and competitor activities
  • Account Receivables follow up

Account management

  • Developing a trusted advisor relationship with key customer stakeholders, working as lead point of contact for all matters
  • Keeping up to date with customer´s strategy and objectives, organization and people
  • Expanding scope on existing customers and paving the way for whole offering (contracts, standards etc.)
  • Coordinating and leading of activities in the client interface, including communication with the customer, visits, product promotion, sales and success of delivery
  • Collecting and following customer feedback and satisfaction
  • Assisting with high severity requests or issue escalations as needed
  • Handling of claims

Perform according to Quality, Health, Safety, Environmental and other company's management system, policies, practices and instructions



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