Regional IT Engineer

6 days ago

Jakarta, Jakarta, Indonesia Acclime Full time $40,000 - $80,000 per year

As a
Regional IT Engineer
, you will be the onsite technical expert supporting our regional offices and collaborating closely with
Group IT
. Your role ensures the reliability, security, and performance of IT systems while driving strategic initiatives such as
cloud adoption
,
ISO 27001 compliance
, and
M&A integrations
.

Key Responsibilities

  • End-User Support:
    Deliver Level 2 support for hardware, software, and network issues to maintain business continuity.
  • Security & Compliance:
    Monitor and enforce security standards aligned with
    ISO 27001
    and group policies.
  • Cloud & Identity Management:
    Administer
    Microsoft 365
    ,
    Azure Active Directory
    , and Exchange Online.
  • Endpoint & Device Management:
    Configure and manage
    Intune
    , Autopilot, and endpoint security tools (Defender, Sentinel One, CrowdStrike).
  • Infrastructure Management:
    Maintain local servers, networks (LAN/WAN/Wi-Fi), VPN (SonicWall), and Hyper-V environments.
  • Access Control:
    Manage application access and ensure compliance with security requirements.
  • Documentation & Training:
    Maintain IT asset records, SOPs, and deliver user training.
  • Project Participation:
    Support
    M&A IT integrations
    , office relocations, and new technology deployments.

Required Skills & Experience

  • 3–5 years in IT support (Level 2 or onsite).
  • Strong knowledge of
    Microsoft 365 administration
    ,
    Azure AD
    , and
    Exchange Online
    .
  • Experience with
    endpoint management
    (Intune, Endpoint Central) and automated software distribution.
  • Proficiency in
    Windows 10/11
    ,
    Windows Server 2016/2019
    , and Hyper-V.
  • Networking fundamentals: DNS, DHCP, VPN, routing, Wi-Fi (Aruba/Ruckus).
  • Familiarity with ITSM tools (ServiceNow, Jira, ManageEngine).
  • Exposure to
    ISO 27001 audits/compliance
    .
  • Strong troubleshooting and analytical skills.

Preferred Skills

  • Experience in hybrid or multi-site environments.
  • Knowledge of cybersecurity frameworks and vulnerability management.
  • Scripting/automation (PowerShell).
  • Familiarity with ITIL 4 principles.

Certifications (Preferred)

  • ITIL 4 Foundation
  • Microsoft 365 Administrator / Modern Desktop Administrator
  • Azure or AWS Cloud Administration
  • CompTIA A+ or Cybersecurity certifications (ISACA, SANS, EC-Council)

What We Offer

  • Opportunity to support a global organization with growth potential.
  • Access to training and professional development.
  • Collaborative, innovation-driven culture.

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