Reservation Agent

1 week ago

Bali, Indonesia PT. MAZARI PROPERTIES GROUP Full time

Job Summary:

The Reservation Agent is responsible for handling all room reservation inquiries and bookings efficiently, accurately, and professionally to maximize room revenue and ensure guest satisfaction. This role acts as the first point of contact for potential guests — providing courteous service, accurate information, and personalized assistance to create a positive impression of the property.

Qualifications & Requirements:

Education: Diploma or Bachelor's Degree in Hospitality Management, Tourism, or related field.

Experience:

1.     Minimum 1–2 years of experience in a Reservations or Front Office role within a hotel or resort.

2.     Familiarity with PMS systems (e.g., Cloudbeds or similar) is preferred.

Technical Skills:

1.     Proficient in Microsoft Office and hotel reservation systems.

2.     Understanding of online travel agents (OTAs), distribution channels, and basic revenue principles.

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