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Guest Service Agent

2 weeks ago

Kuta Untara Bali, Indonesia Nirvana Life Full time

Company Description

Nirvana Life is a world-leading concept that combines health, wellness, networking, and co-working through its Social Wellness Clubs. Our luxury hubs and wellness resorts emphasize safety, inclusivity, and comfort, providing holistic experiences featuring world-class fitness equipment, wellness facilities, and a diverse range of classes, workshops, and activities. With over 100 classes each week, including mobility, functional movement, breathwork, and meditation, we create nurturing spaces for personal and professional development. Our mission is to connect people and improve their overall wellness and lifestyle through inclusive programming and guest safety.

Role Description

This is a full-time on-site role for a Guest Service Agent located in Kuta Utara. The Guest Service Agent will be responsible for welcoming and assisting guests, managing check-ins, handling members inquiries, and providing information about the services and facilities. The role also involves ensuring guest satisfaction by addressing any concerns promptly and coordinating with other departments to provide exceptional service.

Qualifications

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and customer service skills
  • Ability to multitask and manage time efficiently
  • Experience in hospitality or a similar customer-facing role
  • Proficiency in using booking and reservation systems
  • Flexibility to work in a fast-paced environment and address unexpected challenges
  • Knowledge of local attractions and services is a plus
  • High school diploma or equivalent; further education or certifications in hospitality management is preferred