Customer Service Representative

6 days ago


Jakarta, Jakarta, Indonesia GO BOUNDLESS LIMITED Full time 4,000,000 - 8,000,000 per year

Job Summary:

Kami sedang mencari Customer Service Representative yang teliti dan komunikatif untuk menangani pertanyaan pelanggan dan keluhan terkait penjualan online di TikTok dan Shopee. Kandidat ideal harus memiliki kemampuan komunikasi yang baik dalam Bahasa Indonesia, sabar, serta memiliki perhatian terhadap detail.


Job Responsibilities:

  • Menangani pesan pelanggan melalui chat TikTok dan Shopee secara profesional dan efisien.
  • Memberikan solusi atas pertanyaan dan keluhan pelanggan dengan cepat dan sopan.
  • Mengatur, memantau, dan memastikan semua pesanan berjalan lancar, termasuk proses pengiriman dan retur.
  • Bekerja sama dengan tim gudang dan tim operasional untuk memastikan kepuasan pelanggan.
  • Menyusun laporan harian/mingguan tentang pertanyaan pelanggan, keluhan, dan hasil penyelesaian.
  • Mendukung aktivitas promosi dan penjualan saat campaign besar (contoh: 11.11,

Job Requirements:

  • Berdomisili di Indonesia dan dapat bekerja dari rumah (work from home).
  • Fasih berbahasa Indonesia (tulis dan lisan).
  • Memiliki pengalaman minimal 1 tahun sebagai Customer Service, lebih disukai di bidang e-commerce (Shopee / TikTok).
  • Memiliki kemampuan mengetik cepat, sabar, dan mampu bekerja di bawah tekanan.
  • Mampu bekerja dengan sistem shift dan selama hari libur nasional jika dibutuhkan.
  • Disiplin, bertanggung jawab, dan memiliki etika kerja yang baik.

Work Arrangement:

  • Sistem kerja: Work from Home
  • Jam kerja: Full-time (shift schedule)
  • Lokasi: Indonesia

About the Company:

Boundless Group adalah perusahaan global yang bergerak di bidang digital commerce dan brand management, beroperasi di Tiongkok, Vietnam, Filipina, dan Indonesia. Kami mengelola berbagai merek kecantikan dan gaya hidup di platform e-commerce seperti TikTok dan Shopee.



  • Jakarta, Jakarta, Indonesia BookMyShow Southeast Asia Full time 13,800,000 - 21,900,000 per year

    BookMyShow Southeast Asia is part of BookMyShow, Asia's largest entertainment platform. Our ticketing services cater to a wide range of entertainment options including movies, concerts, theater, musicals, and sporting events. We continue to refine and expand our range of products which includes self-help ticketing, F&B cashless point-of-sales, and...


  • Jakarta, Jakarta, Indonesia Teleperformance Malaysia Sdn Bhd Full time

    Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)Location: MalaysiaWork Schedule: 5 days per week, rotational shifts## Job Overview:We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and...


  • Jakarta, Jakarta, Indonesia Binance Full time 10,000,000 - 20,000,000 per year

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Jakarta, Jakarta, Indonesia Remote People Full time 120,000,000 - 240,000,000 per year

    Role OverviewThe Bilingual CSR will provide world-class support to Korean and English-speaking customers for a new high-profile client — a leading crypto exchange running a crypto-based rewards program. The role is not location-dependent but must align with Korean business hours.Key ResponsibilitiesProvide email, chat, and ticket-based support (via Zoho...


  • Jakarta, Jakarta, Indonesia APX (Now Aster) Full time 200,000 - 600,000 per year

    Aster is the foremost decentralized exchange for crypto derivatives on major blockchains like BNB Chain and Arbitrum. Offering both order book and on-chain perpetuals, Aster empowers traders and stakers with unparalleled opportunities. Elevate trading with up to 1001x leverage, zero slippage and competitive fees. Amplify liquidity provider (LP) returns with...


  • Jakarta, Jakarta, Indonesia Powered by Pioneer Full time 300,000 - 600,000 per year

    Aster is the foremost decentralized exchange for crypto derivatives on major blockchains like BNB Chain and Arbitrum. Offering both order book and on-chain perpetuals, Aster empowers traders and stakers with unparalleled opportunities. Elevate trading with up to 1001x leverage, zero slippage and competitive fees. Amplify liquidity provider (LP) returns with...

  • Customer Service

    6 days ago


    Jakarta, Jakarta, Indonesia Orione Softtech Full time 280,000 - 420,000 per year

    Job Title:Customer Service Representative (Work from Home)Location:Malaysia (Remote)Salary & Allowances:Base salary: RM 3,500 (confirmed to be RM 4,000)Night‐shift allowance: RM 500KPI Bonus: RM 1,000 + additional performance challenge KPIsWorking Hours: 12 hours per shift, with 2 hours breakDays Off: 6 off days per monthRotational Shift: Shift...


  • Jakarta, Jakarta, Indonesia Nisvara Full time 4,000,000 - 6,000,000 per year

    Nisvara adalah brand affordable luxury heritage bakery yang menghadirkan produk roti dan hampers premium dengan sentuhan budaya Nusantara. Terhubung dengan masyarakat melalui channel digital, booth, dan korporasi. Kami mencari Customer Service Supervisor yang energik dan berintegritas tinggi untuk memimpin tim CS dalam mengelola lead digital dan meningkatkan...


  • Jakarta, Jakarta, Indonesia Marquee Executive Offices Full time 25,000,000 - 50,000,000 per year

    To maintain and update all client contact information and ensure new updates are changed accordinglyTo handle and coordinate customer's requests accordingly.To have good negotiation skill with suppliers.To handle FB stock including stock check and inventory control.To implement effective purchasing procedureRequirements:Minimum Bachelor Degree (S1)Maximum 27...

  • Customer Service

    6 days ago


    Jakarta, Jakarta, Indonesia PepsiCo Full time 1,000,000 - 2,000,000 per year

    OverviewThe CS and Co-Manufacturing Manager role leads end-to-end customer service and co-manufacturing operations for Quaker and GMD, ensuring product availability, on-time delivery, and high service levels. It drives process improvements, manages production, sourcing, logistics, and compliance, while collaborating on integrated planning and maintaining...