Customer Service

5 days ago

Jakarta, Jakarta, Indonesia Orione Softtech Full time 280,000 - 420,000 per year

Job Title:
Customer Service Representative (Work from Home)

Location:
Malaysia (Remote)

Salary & Allowances:

  • Base salary: RM 3,500 (confirmed to be RM 4,000)
  • Night‐shift allowance: RM 500
  • KPI Bonus: RM 1,000 + additional performance challenge KPIs
  • Working Hours:
    12 hours per shift, with 2 hours break
  • Days Off:
    6 off days per month
  • Rotational Shift:
    Shift schedule changes monthly
  • Leave Entitlements:
  • Annual Leave (AL): 24 days per year
  • Sick Leave after confirmation: 7 days
  • Experience Required:
    Minimum 1 year of customer service experience
  • Language Requirements:
    Fluent in Malay and English. Knowledge of Mandarin is a plus (can use translation).
  • Key Responsibilities:
  • Handle inbound/outbound customer service enquiries in a professional, courteous manner.
  • Provide accurate information and resolve customer issues in a timely way.
  • Maintain high service quality and meet key performance indicators (KPIs).
  • Work as part of a remote team, manage shift responsibilities per rotational schedule.
  • Document interactions, follow up where necessary and escalate issues appropriately.
  • Qualifications & Skills:
  • At least 1 year of customer service experience, preferably in a remote setting.
  • Proficiency in Malay and English (spoken and written). Mandarin skills are an advantage.
  • Comfortable working long shifts (12 hours) and during night hours.
  • Strong communication skills, good problem‑solving, ability to stay focused on task.
  • Reliable internet connection and home environment suitable for remote work.
  • What We Offer:
  • A competitive fixed salary plus attractive allowances and bonus scheme.
  • Remote working setup—work from home with shift flexibility.
  • 24 days annual leave and 7 days sick leave post‑confirmation.
  • Opportunity to be part of a dynamic team with measurable performance rewards.

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