Customer Service Advisor

16 hours ago

Jakarta, Jakarta, Indonesia Teleperformance Malaysia Sdn Bhd Full time
  • Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)

    Location: Malaysia

    Work Schedule: 5 days per week, rotational shifts

## Job Overview:

We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and phone calls—ensuring a seamless and premium guest experience in line with luxury hospitality standards.


## Key Responsibilities:

  • Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
  • Provide accurate information regarding hotel services, reservations, facilities, and promotions.
  • Handle guest feedback, special requests, and complaints with empathy and efficiency.
  • Maintain detailed and accurate records of guest interactions.
  • Collaborate with internal teams to resolve customer issues promptly.
  • Uphold brand standards in every interaction and maintain high service quality.

## Requirements:

  • Fluent in Korean (spoken and written).
  • Must have TOPIK Level 5 or 6 certification.
  • Proficient in English (additional languages are a plus).
  • Minimum SPM/Diploma qualification; degree preferred.
  • Prior customer service experience is an advantage, especially in hospitality or contact center.
  • Willing to work rotational shifts (including weekends and public holidays).
  • Professional, patient, and service-oriented with strong communication skills.
  • Able to work on-site in Malaysia

## Benefits:

  • Competitive salary and allowances
  • Structured training and career growth opportunities
  • Multi-cultural, supportive team culture

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