Onsite Network Engineer
3 days ago
About the Role
Onsite Network Engineer bertanggung jawab memastikan operasional jaringan berjalan stabil melalui aktivitas monitoring, supervisi vendor, dan validasi proses pemeliharaan harian. Role ini sangat cocok bagi kandidat yang memiliki pengalaman kuat dalam environment enterprise dan mampu menjaga kualitas layanan jaringan di lokasi customer.
Key Responsibilities
1. Daily Operational Activities
• Melakukan pemantauan harian terhadap sistem ticketing untuk incident, request, dan change terkait jaringan.
• Melakukan follow-up progres ticket hingga selesai sesuai SLA (response, repair, recovery, resolve).
• Berkoordinasi aktif dengan vendor terkait jaringan, monitoring system, hardware support, atau maintenance.
• Menjalankan aktivitas onsite sesuai SOP, termasuk dokumentasi aktivitas harian.
• Menyediakan update status dan laporan kepada internal team maupun stakeholder terkait.
2. Network Monitoring & Supervision
• Memantau performa perangkat jaringan seperti:
a. Switch Core/Distribution/Access
b. Switch Data Center (Leaf/Spine)
c. Wireless Controller & Access Points
d. Network Monitoring System (NMS)
• Mengidentifikasi potensi gangguan (link down, error, abnormal traffic, utilization) dan melakukan eskalasi ke vendor atau internal team.
• Memastikan ketersediaan layanan jaringan tetap stabil dan sesuai SLA.
3. Vendor Coordination & Quality Assurance
• Tidak melakukan PM/CM secara langsung, namun:
• Mendampingi vendor selama kegiatan Preventive & Corrective Maintenance.
• Memastikan pekerjaan vendor berjalan tepat, sesuai SOP, checklist, dan standar operasional yang berlaku.
• Melakukan review hasil PM/CM dan memastikan rekomendasi ditindaklanjuti.
• Menjadi penghubung teknis antara vendor dengan tim internal.
4. Process & Documentation
• Menyusun laporan operasional seperti:
• Daily activity log
• Weekly summary
• Review laporan PM/CM vendor
• Memastikan dokumentasi jaringan seperti topologi, inventory, dan incident record selalu ter-update dan akurat.
• Membantu validasi perubahan konfigurasi (change management) yang dilakukan vendor.
Requirements
• Pendidikan minimal S1 (Teknik Informatika / Ilmu Komputer / Sistem Informasi / sejenis).
• Pengalaman kerja minimal 3 tahun sebagai Network Engineer / Onsite Support / IT Infrastructure.
• Sertifikasi CCNA wajib, CCNP sangat diutamakan.
• Memahami konsep routing, switching, VLAN, STP, OSPF/EIGRP, ACL, QoS, dan network monitoring.
• Menguasai perangkat jaringan Cisco (Catalyst, Nexus, Wireless) menjadi nilai tambah.
• Mampu berkomunikasi dengan baik, berkoordinasi dengan vendor, dan memahami prosedur implementasi di lingkungan enterprise.
• Siap bekerja onsite sesuai jam operasional dan kebutuhan pekerjaan.
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