Ecommerce Operations Lead

6 days ago

Jakarta, Jakarta, Indonesia Seven Retail Full time 6,000,000 - 12,000,000 per year

Job Description

  • Oversee daily e-commerce operations, ensuring that all processes run smoothly, efficiently, and meet business goals
  • Develop and implement standard operating procedures (SOPs) for e-commerce processes to improve efficiency
  • Working closely with procurement team to monitor product stock and forecast demand to ensure products are available without overstocking
  • Ensure that customer orders are processed accurately and delivered on time
  • Manage and troubleshoot any operational issues related to order processing, such as refunds, delays, or delivery issues
  • Oversee customer service operations, ensuring that inquiries and complaints are handled promptly and professionally
  • Track and analyze key performance indicators (KPIs) related to e-commerce operations (e.g., SLA delivery, order accuracy, response time, etc.) and identify areas for operational improvement and develop action plans to enhance efficiency

Requirements

  • Proven experience in managing e-commerce operations with min. 4 years experience
  • Preferable from FMCG / retail company
  • Strong attention to detail
  • Ability to adapt to a fast-paced and evolving e-commerce environment
  • Experience in leading and managing a team, with strong leadership and interpersonal skills
  • Excellent problem-solving skills, with the ability to troubleshoot and resolve operational issues quickly
  • Ability to interpret data, identify trends, and make data-driven decisions to optimize operations.
  • Strong organizational and project management skills, with experience in coordinating multiple projects simultaneously

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