Account Head of Customer Experience

6 days ago

Bali, Indonesia PT John Galt Properties Full time 2,880,000 - 4,320,000 per year

Can You Build and Run a VIP Customer Service Team?

John Galt Services seeks a full-time Head of Customer Service to build and manage a high-touch customer service team (~10 employees) on behalf of our client.

You are a seasoned Customer Service Professional who is perfectly fluent in English and Arabic. You will be fully integrated as a remote member of our client's leadership team, with broad responsibilities and a great deal of trust.

IMPORTANT

Your application is our first test of your attention to detail and ability to follow instructions.

  • Read this ENTIRE job listing
  • Follow the application instructions EXACTLY
  • If you do not meet the minimum qualifications for the job, DO NOT APPLY

If you fail to follow the instructions below, we will reject your application without reading it

Tasks & Responsibilities

  • Learn the business and technical requirements of the customer-facing aspect of our client's business.
  • Consult with our client to develop operational processes and technical solutions that support a VIP service experience for their international customers.
  • Recruit a highly competent, multi-lingual, on-site customer service team.
  • Lead your team to conduct customer service operations here on Bali.
  • Take on other responsibilities as needed.

Salary & Benefits

You are a highly educated, experienced Customer Service professional who speaks English and Arabic fluently. We will pay you accordingly.

You will begin at a probationary pay scale of IDR 24 jt / month gross (i.e. before taxes & benefits). Your probationary period is three months.

If we retain you past three months, your pay will increase to IDR 36 jt / month gross.

After your probationary period, you will be subject to monthly performance evaluations by our client. Based on those evaluations, we will pay up to a 50% monthly bonus, bringing your total gross compensation as high as IDR 54 jt / month.

We also reserve a large pool of funds for staff perks, events & annual bonuses. If we are happy with your work, you will be VERY happy with your choice

Also, our office is just minutes from the beach, right outside Canggu, Bali. If you know, you know

Minimum Job Qualifications

  • PERFECTLY FLUENT IN ENGLISH AND ARABIC Minimal accent. We aren't kidding about this one. If you aren't sure, then you aren't ready.
  • PREVIOUS CUSTOMER SERVICE LEADERSHIP EXPERIENCE You MUST have at least TWO YEARS of experience leading a Customer Service team.
  • You MUST have at least a Bachelor degree.
  • You MUST be willing to work early morning or late night hours.
  • You MUST either live on Bali or be willing to relocate to Bali.
  • You MUST have the right to work legally in Indonesia. JGS does NOT sponsor work visas

If you do not meet ALL of these requirements, DO NOT APPLY for this job

Other Qualifications

  • SUPERIOR ATTENTION TO DETAIL
  • Patience, an engaging personality, and a desire to contribute to a winning team.
  • The ability to learn quickly and an aptitude for problem-solving.
  • You are supporting our client remotely, but this is NOT a remote job We will provide working space and equipment near Canggu, Bali. All work is performed on-site.

HOW TO APPLY

  • Attach an English-language resume to your application.
  • Include a valid email address and a valid WhatsApp phone number.

  • Include this EXACT cover letter:

  • It must be written in fluent English, BY YOU, not by an AI assistant. We can tell

  • The very top line of the cover letter should be contain ONLY following phrase: Atlas Shrugged
  • Below this, describe your 2+ years of experience as Customer Service team leader.
  • Include NO OTHER CONTENT in your cover letter.

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