Customer Experience Database Officer

9 hours ago


Jakarta, Jakarta, Indonesia PT Luxehouze Group Indonesia Full time

Responsibilities:

● Perform daily verification of customer leads in Zoho CRM

● Validate customer information (contact details, intent, source, duplication, accuracy)

● Conduct customer verification calls or checks at lead creation stage and pre-payment

stage (as required)

● Flag inaccurate, incomplete, or suspicious data for correction or escalation

● Maintain clear documentation of QC findings and corrections

● Work closely with Sales and Customer Service teams to resolve data issues

● Support data cleanup exercises and historical audits

● Ensure QC checks are completed within defined SLA timelines

● Follow QC SOPs and escalation frameworks set by QC Team Lead

Requirement & Qualifications:

● 1–3 years experience in operations, customer verification, CRM support, or sales

admin

● Comfortable making outbound verification calls to customers

● High attention to detail and accuracy

● Familiar with CRM tools (Zoho, Salesforce, HubSpot, etc.)

● Able to follow structured processes and checklists

● Strong communication skills (verbal & written)

● Trustworthy and able to handle sensitive customer data

● Comfortable working with repetitive tasks while maintaining accuracy



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