Customer Experience

About This Role

Job purpose:

This role is essential for ensuring smooth operations and an exceptional customer experience at the Training Center. Responsibilities include responding to customer requests, managing scheduling, and planning within the system, supporting communication during training device interruptions, and implementing local projects and processes in line with CAE standards. Additional duties cover procurement, logistics, and visa assistance.

Duties and Responsibilities:

Customer Service and Scheduling

• Respond promptly to customer inquiries, feedback, and requests, ensuring a high level of Customer Experience.

• Coordinate with various departments to manage and fulfil customer needs effectively.

• Ensure a welcoming, positive experience for customers during their training sessions.

• Assist in planning and scheduling resources for Pilot training, client training, demonstrations, simulator certifications, and maintenance.

• Schedule resources to optimize productivity and customer satisfaction.

• Ensure all scheduled events meet regulatory and organizational standards.

• Provide timely communication to customers and relevant departments during any training device interruptions to minimize disruptions.

• Compile, analyze, and interpret data for effective departmental planning and regulatory compliance.

• Support review of sales inputs and contribute to recommendations for ongoing improvement in customer satisfaction.

• Implement local projects and processes in line with CAE standards.

Administrative Duties

• Perform general administrative tasks, including photocopying, filing, printing, and organizing office and training materials.

• Support procurement of office supplies, training materials, and other essentials for smooth operations.

• Manage logistics for deliveries, including receiving parcels from couriers such as DHL and FedEx and handling import declarations for non-simulator items.

• Provide assistance with local tax, immigration filings, and visa processes for staff and visitors.

• Handle registration and security clearance requirements for staff, customers, and other visitors.

• Input and update information accurately in the company's proprietary system or relevant MS Office applications.

• Maintain organized document records and filing systems.

• Perform additional duties as assigned to support smooth customer experience and training Centre operations.

Qualifications and Skills:

• Bachelor's degree in hospitality, customer service, or a related field.

• Minimum 2 years' experience in a business-related position.

• Strong customer service skills, with the ability to build positive relationships with clients.

• Effective communication, presentation, and interpersonal skills.

• Detail-oriented, organized, and proactive with good problem-solving abilities.

• Proficiency in MS Office applications.

• Fluency in written and spoken English and Bahasa Indonesia.

Working conditions:

Office base

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-