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Technical Account Manager

2 weeks ago

Jakarta, Jakarta, Indonesia Candidate Experience site Full time


Who Are We 



Hansen Technologies is a leading global provider of software and services that enable organisations to transform customer experiences and streamline critical business processes. With a rich history of innovation and a footprint that spans over 80 countries, Hansen empowers utilities, energy, and communications companies to thrive in an ever-evolving digital landscape. Our commitment to excellence, customer focus, and collaborative culture makes Hansen a place where passionate professionals can make a meaningful impact, drive real change, and help shape the future of industries worldwide.  



We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners, and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know. 



Why This Role Matters  



Advise and Deliver, Connect and Grow, Lead and Transform. 



 
At Hansen, we enable and empower our customers to deliver essential services through innovative software solutions. Based in Jakarta, as Technical Account Manager, you'll be the strategic link between Hansen and one of our most important clients—driving commercial success, ensuring service excellence, and influencing technical delivery. 



This is more than an account management role—it's a hybrid of strategic partnership and technical leadership. You'll shape how our solutions are adopted, ensure projects meet expectations, and uncover new opportunities for growth. Your work will directly impact how a major telecom provider evolves and innovates in a rapidly changing market. 



What You'll Do  


  • Own the Relationship: Serve as the primary point of contact for the client, building trust and long-term engagement. 

  • Drive Growth: Identify and convert new business opportunities aligned with customer goals. 

  • Ensure Delivery Excellence: Oversee service performance, SLAs, and governance processes. 

  • Provide Technical Oversight: Align solutions with client expectations and advocate for continuous improvement. 

  • Collaborate Cross-Functionally: Partner with Product, Engineering, and Delivery teams to deliver tailored solutions. 

  • Lead Governance: Manage steering committees and service reviews to maintain transparency and accountability. 


What You Bring 


  • Proven experience in account management and service delivery, ideally in software, telecom, or IT sectors. 

  • Strong commercial acumen and negotiation skills. 

  • Technical literacy with ability to oversee complex solution delivery. 

  • Excellent communication and stakeholder engagement skills. 

  • Fluency in Indonesian and English; comfortable working across cultures and geographies. 


Preferred Skills: 


  • 7+ years in account management, service delivery, or client services. 

  • Experience managing enterprise clients in Indonesia or Southeast Asia. 

  • Familiarity with SaaS, BSS/OSS, or enterprise platforms. 

  • Exposure to managed services, cloud migration, or transformation programs. 


Benefits and Perks  



Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.