Current jobs related to Head of Customer Experience - Jakarta, Jakarta - Tap Growth ai
-
Customer Experience Officer
2 days ago
Jakarta, Jakarta, Indonesia PT Inti Citra Agung (Optik Melawai) Full timeTanggung Jawab UtamaMelaksanakan program customer experience (online maupun offline)Melakukan pengiriman email marketing, merekap hasil survei kepuasan pelanggan (Program online)Ikut terlibat dalam event bakti sosial, event, dll (Program offline)Berkolaborasi dengan tim internal lainnyaKeterampilan, Kualifikasi, dan Pengalaman yang DibutuhkanMinimal lulusan...
-
Head Baker
13 hours ago
Jakarta, Jakarta, Indonesia Monami Bakery Full timeKami dari Perusahaan Monami Bakery sedang membutuhkan Head Baker yang berkompeten dan berpengalaman.Tanggung Jawab Pekerjaan :Mempersiapkan bahan untuk keperluan produksi sesuai dengan resep perusahaan, diantaranya seperti kegiatan menimbang dan menakar bahan baku produksi. Memastikan/memeriksa kualitas dan kelayakan dari bahan baku, serta alat yang...
-
Head of Logistics
2 days ago
Jakarta, Jakarta, Indonesia PT Michael Page Internasional Indonesia Full timeThe Head of Logistics in the retail industry will oversee logistics operations, ensuring efficiency and alignment with the company's goals. This role is ideal for someone with a strong background in supply chain management and leadership.Client DetailsThe company is a leading organisation in the retail industry, known for its extensive presence and focus on...
-
Group Head Traditional Chanel
13 hours ago
Jakarta, Jakarta, Indonesia Tap Growth ai Full timeWe're Hiring: Group Head Traditional Channel (BOD-2) Our clienta major Indonesian telecommunications operator, We are looking for a dynamic and experienced Group Head Traditional Channel ( BOD-2). The ideal candidate will orchestrate and enhance traditional channel operations and strategies to optimize footprint, drive sales growth, and ensure standardized...
-
Customer Knowledge and Experience Support
13 hours ago
Jakarta, Jakarta, Indonesia PT Intrias Mandiri Sejati Full timeJob Description:Mengkonfigurasi email dan customer journey untuk campaign marketing menggunakan Salesforce Marketing Automation.Melakukan data cleansing dan upload data pemasaran ke Salesforce.Membuat dan menyediakan laporan campaign secara berkala (mingguan & bulanan).Menangani dan menyelesaikan masalah teknis terkait konfigurasi email serta journey...
-
Head of Operations
2 days ago
Jakarta, Jakarta, Indonesia Wirehire Full timeOur client is seeking a highly experienced and strategic Head of Operations to lead and optimize retail operations across different locations within the retail sector. The ideal candidate will be responsible for overseeing all aspects of store day-to-day functions, including staff management, financial performance, inventory control, and customer...
-
Head of Marketing Strategy
2 weeks ago
Jakarta, Jakarta, Indonesia Wirehire Full timePosition: Head of Marketing Strategy & EventLocation: Central Jakarta, IndonesiaCompany Overview:Our client is a leading company in the multifinance industry in Indonesia, providing innovative financing solutions and maintaining strong partnerships across various business sectors. The company continues to expand its market presence through customer-focused...
-
Customer Service Concierge
2 days ago
Jakarta, Jakarta, Indonesia modernvet Full timePosition: Clinic Operations ConciergeRole SummaryThe Customer Service Concierge / Vet Tech plays a key role in ensuring that every client and pet receives an exceptional modernvet experience—both online and on-site. This position blends hospitality, client service, and operational excellence. The Concierge serves as the face of the clinic, handling...
-
Customer Experience Supervisor
13 hours ago
Jakarta, Jakarta, Indonesia Anteraja Full timeMonitor and troubleshoot integration across OMS, WMS, ERP, and marketplace seller center to ensure smooth order and SKU synchronization.2. Analyze order flow, fulfillment performance, and return patterns to identify trends, propose and adjust processes for better efficiency.3. Manage master data (SKU, pricing, mapping) and perform inventory reconciliation...
-
Head of Commercial Effectiveness
2 days ago
Jakarta, Jakarta, Indonesia BTI Executive Search Full timeThe Head of Commercial Excellence leads the Sales Force Effectiveness (SFE) and Learning & Development (sales training) departments to drive improvements in sales productivity, customer segmentation, and go-to-market strategies.This role is responsible for developing and executing initiatives that enhance the capabilities and effectiveness of the sales...
Head of Customer Experience
2 hours ago
We're Hiring: Head of Customer Experience
We are seeking a dynamic and experienced Head of Customer Experience to lead our efforts in delivering exceptional customer service and enhancing overall customer satisfaction. The ideal candidate will have a proven track record in creating customer-centric strategies and managing teams to drive engagement and loyalty.
Location:
Jakarta, Indonesia
Work Mode:
Work From Office
Role:
Head of Customer Experience
What You'll Do:
Develop and implement innovative customer experience strategies
Analyze customer feedback and metrics to identify areas for improvement
Collaborate with cross-functional teams to enhance service delivery
Drive initiatives that increase customer retention and loyalty
Oversee the development of training programs for staff on best practices in customer service
Serve as the primary point of contact for escalated customer issues
What We're Looking For:
Minimum 10 years of experience in customer experience or related field
Strong leadership skills with the ability to motivate and inspire teams
Excellent analytical skills with a data-driven approach to decision making
Outstanding communication and interpersonal skills
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Ready to elevate our customer experience? Apply now and let's shape excellence together
