Relationship Manager

2 days ago


Jakarta, Jakarta, Indonesia Shopee Full time

Department Operations

LevelExperienced (Individual Contributor)

LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Act as the main point of contact for ShopeeFood and maintain strong relationships with assigned merchants.
  • Responsible for maintaining merchant performance by offering participation in ShopeeFood campaigns and other services through online channels (Email, WhatsApp Blast, and phone calls).
  • Handle price competitiveness by monitoring merchant pricing, ensuring competitive positioning, and recommending necessary adjustments.
  • Manage administrative updates such as menu changes, photo updates, and other required modifications to support merchant operations.

Requirements:

  • Proficient in Excel, Google Sheets, Google Drive, Gmail, web browsers, WhatsApp, and WhatsApp Blast tools.
  • Target-oriented with a strong commitment to achieving performance goals.
  • Strong interpersonal and communication skills.
  • Experienced in daily canvassing and monitoring tasks.
  • Good understanding of district-to-subdistrict mapping in Sidoarjo
  • Experienced in managing merchant package activations.
  • Able to simulate, analyze, and calculate program/campaign proposals for merchants.


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