E-Commerce Assistant

About Us
Love, Bonito is Southeast Asia's leading womenswear brand, built with a mission to empower women to find confidence through style. Headquartered in Singapore, we've grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we're a team of builders, dreamers, and doers who believe culture is more than words on a wall — it's how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you'll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we're shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?
At Love, Bonito, you'll do more than just a job — you'll help build a movement. We're creating an organization that's lean, bold, and full of heart — where every person has the space to make an impact. Here's what you can expect:

• Purpose with performance: We're building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence
• Growth that's real: We are known to be incredibly dynamic and fast-paced. You'll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure
• Culture at our core: If you're looking for a no-corporate-BS environment, we are the perfect fit for you. We operate with empathy, celebrate individuality, encourage effective collaboration, and believe great work comes from trust, not titles

Join us as we redefine what it means to build an enduring consumer group — from Asia, for the world.

The Role
You will support day-to-day online store operations and campaign execution across e-commerce and brand platforms. This role ensures product, promotion, and creative updates are accurately implemented, while maintaining smooth coordination between internal teams, creative, and enablers.

Key responsibilities:
Product Launch & Inventory Management

• Register and update products on each e-commerce system
• Maintain SKU database (SKU IDs, product links, registration templates)
• Ensure product information is accurate and up to date across all platforms
• Track and record changes in product listings, pricing, and promotions
• Manage product launches and inventory levels, and flag potential stock issues
• Assist the Senior Executive with periodic inventory audits

Promotion & Campaign Management

• Support the setup and update of promotional mechanics, including sale prices, vouchers, cart rules, GWPs, and store decorations
• Assist in submitting campaigns and exposure requests
• Ensure all campaign details are accurately reflected in-store and go live on schedule
• Brief creative team on asset requirements for campaigns
• Update visual assets in line with campaign timeline, and monitor across all channels to ensure accuracy and consistency
• Assist Executives in managing campaigns and partnerships, including communication with internal and external stakeholders

Order & Customer Monitoring

• Monitor order fulfillment and flag any delays or issues
• Track and report on returns, cancellations, and customer complaints
• Coordinate with enablers or customer service teams to resolve operational issues

Critical success factors & key challenges (KPIs):

• Achieve 100% of e-commerce platforms net revenue target
• Meet the ROI goals for marketing spend
• Drive YoY growth in traffic and CR

Requirements

• At least 1 year of experience in managing e-commerce platforms is required
• Fluency in English required for day-to-day communication
• Passionate about fashion and apparel and a good understanding of Love, Bonito
• Performance-centric mindset with a strong desire to achieve targets
• Excellent analytical skills and keen attention to detail, with the ability to interpret sales data, market trends, and financial metrics to drive informed decisions
• Strong communication and excellent collaboration and stakeholder management skills
• Growth mindset and sense of continuous improvement
• Extreme ownership and a self-starter who is hands-on with a 'get things done' attitude
• Gritty and able to work under pressure; comfortable to navigate through uncertainty
• Desire to work in a dynamic and fast paced environment

Benefits

• Flexible Work Arrangement
• Hybrid work and adjustable hours - as long as present during our core working hours
• Staff Wellness
• Comprehensive corporate insurance (Fully covered visits at our panel clinics, maternity reimbursement etc)
• Learning and Career Development
• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning
• TeamLB perks
  
• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements