Helpdesk Support

2 weeks ago

Jakarta, Jakarta, Indonesia ATI Business Group Full time

We are seeking a dedicated GDS Helpdesk Support Specialist to assist our client in delivering high-quality operational and customer support. In this role, you will serve as the main point of contact between service providers and customers, offering timely and accurate assistance.

You will handle issues of moderate complexity, requiring sound judgment, problem analysis, and adherence to established procedures. The ideal candidate is detail-oriented, organized, proactive, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

  • Provide helpdesk support to customers through email, chat, or phone.
  • Troubleshoot and resolve issues using the client's GDS platform and tools.
  • Analyze customer inquiries and determine appropriate actions within defined guidelines.
  • Maintain accurate records of customer interactions and support activities.
  • Collaborate with internal teams and service providers to escalate or resolve issues as needed.
  • Ensure timely follow-up and meet established service level standards.

Qualifications & Skills

  • Experience with GDS systems (e.g., Amadeus) is highly preferred.
  • Prior experience in helpdesk, customer support, or technical support roles.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and record-keeping abilities.
  • Ability to work independently with minimal supervision.

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

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