IT Helpdesk

2 weeks ago

Jakarta, Jakarta, Indonesia Arena Corporation Full time

Respond promptly to incoming calls, emails, and tickets from clients, diagnosing and resolving a wide range of technical issues.
Provide step-by-step guidance and troubleshooting support to users, helping them resolve software, hardware, and network-related problems.
Log and document all support activities, maintaining accurate records and ensuring timely follow-up on open tickets.
Update Resolve Action and Translate Into Knowledge Base.
Escalate complex issues to the appropriate technical teams and work closely with them to find resolutions.
Assist in the implementation and testing of new IT systems and applications.
Stay up-to-date with the latest technologies, tools, and industry best practices to enhance your skills.

Qualifications:

Strong background in IT support or helpdesk operations, with at least 2 years of relevant experience
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve a wide range of technical issues
Exceptional customer service orientation, with the ability to communicate technical information clearly and patiently to non-technical users
Proficiency in using various helpdesk tools, ticketing systems, and remote support software
Good understanding of hardware, software, networking, and operating systems
Flexibility and adaptability to work in a fast-paced, dynamic environment

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Helpdesk It