IT Helpdesk

TECHNICAL REQUIREMENT:

1. Application Support

2. Hardware Management

3. IT Helpdesk Management

4. Basic Insurance Knowledge

5. Basic IT Security

6. Network Management

7. IT Asset Management

Key Area:

Activities: ITSM Ticketing Management

Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool.

Activities: End user support

Key Measures: Perform as 1st layer to identify incident or request from user and be expected could resolve prior to escalating to 2nd layer

Activities: Service Improvement (Problem Management)

Key Measures: Identify and address problems and provide idea and resolution opportunities for the company.

Activities: Month End and Year End Closing

Key Measures: Performing month end and year end closing process and deliver the result

Activities: Deliver reliable services to the end user

Key Measures: Identify and address every availability and capability services which could be provided to the end user

Activities: User Access Management

Key Measures: Manage user account accordingly

Activities: Incident Management

Key Measures: Categorize and address incidents pointing to the right engineer and resolved immediately and considered raised as a problem.