Collection Process Improvement Specialist

2 days ago

Jakarta, Jakarta, Indonesia Kredivo Group Full time

Responsibilities:

  • Analyze existing business processes and identify improvement opportunities.
  • Develop and implement process improvement strategies.
  • Facilitate workshops and training sessions for staff.
  • Collaborate with cross-functional teams to drive change initiatives.
  • Monitor and report on the effectiveness of implemented solutions.
  • Utilize data analysis to support decision-making.
  • Document process changes and maintain updated procedures.
  • Engage stakeholders and communicate progress effectively.
  • Promote a culture of continuous improvement across the organization.

Requirements:

  • Bachelor's degree in Business, Engineering, or related field.
  • Proven experience in process improvement or operations roles, preferably in Collection or Fintech industry.
  • Experience in creating business requirement documents.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • English language skill is mandatory
  • Ability to work independently and in teams.
  • Attention to detail and organizational skills.
  • Proficiency in process mapping and data analysis tools.
  • Change management experience preferred.

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