Employee Benefit Support Intern

1 week ago

Jakarta, Jakarta, Indonesia Igloo Full time $40,000 - $60,000 per year
About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking a proactive and detail-oriented EB Support Intern to join our Operations team. In this role, you will play a crucial part in supporting the team's daily operations, ensuring efficiency and accuracy. You will gain hands-on experience in the fast-paced world of insurtech, assisting with vital administrative tasks, claim & data administration, and client service.

This is an excellent opportunity for a student or recent graduate who is eager to learn about the insurance industry and contribute to a high-growth technology company.

Job Responsibility 

1. Claims & Data Administration

  • Assist in tracking and monitoring claim statuses from agencies, corporates, and brokerages to ensure Service Level Agreements (SLAs) are met.
  • Maintain accurate records of claim data and ensure all necessary documentation is filed correctly.

2. Client Service & Communication Support

  • Support in responding to administrative queries from clients and third parties to ensure swift turnaround times.
  • Assist in scheduling meetings, preparing meeting minutes, and following up on action items with insurers and partners.
  • Help triage incoming emails and redirect complex issues while handling basic inquiries.

3. Operational Support (Onboarding & Distribution)

  • Manage the logistical distribution of physical and digital assets, including policy documents and member health cards.
  • Track the delivery status of documents to clients and generate delivery reports.
  • Assist in the administrative process of policy endorsements (member additions/deletions) by coordinating with the insurer.

Requirements

  • Strong attention to detail and accuracy in handling large volumes of data.
  • Good organizational and record-keeping skills.
  • Basic knowledge of finance or audit processes is an advantage.
  • Ability to work independently and manage multiple tasks effectively.
  • Proficiency in Microsoft Office (Excel, Word) or other data management tools.
  • Flexible and adaptable to support ad hoc requests in a dynamic environment.

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