Technical Project Manager

AI-Driven Loyalty & Rewards Solutions

Who are we?

Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.

As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.

Job Opportunities

Job Title: Technical Project Manager

Department: Product

Working Arrangement: On-site

Information about the role:

We're looking for a Technical Project Manager to lead the end-to-end onboarding process, from deal signed to go-live, ensuring a smooth experience and happy clients. You'll handle technical inquiries, prepare proposals and process flows based on client needs, and collaborate across teams. The ideal candidate has strong stakeholder management skills, proven negotiation experience, and the ability to read API documentation and execute it.

Key Responsibility

• Help clients integrate with the system and ensure they fully understand the product's capabilities, including features and integration.
• Ensure client satisfaction during the onboarding process.
• Handle the end-to-end onboarding process from deal signing to go-live as quickly as possible.
• Conduct product demonstrations for clients.
• Deliver training and socialization sessions to clients regarding project implementation.
• Manage complex projects (On-Premise, On-Cloud, SaaS), including creating project timelines and ensuring timely delivery.
• Conduct testing and UAT during project implementation.
• Identify client demands, resolve core issues, and provide solutions.
• Ensure proper documentation, such as BRDs and SOPs, is created and reviewed to meet business requirements.
• Coordinate effectively with internal teams to prevent miscommunication and ensure accurate interpretation.
• Collaborate with clients to discuss, create, and review testing programs related to projects.
• Build analysis and presentations to assist BOD in decision-making.
• Coordinate well with internal parties to avoid any miscommunication and misinterpretation.

Requirement

• Bachelor's degree with a minimum GPA of 3.35
• Fluency in English and Bahasa is a must
• Having a PMP certification is a point-plus
• Have effective communication skills.
• Team-oriented and good interpersonal skills.
• Ability to learn quickly and willingness to explore possibilities.
• Good interpersonal skills.
• Able to understand, determine, and articulate requirements to achieve goals.
• Passion for the role & energy to outserve.
• Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translate these into actionable business activity

Why You'll Love Working Here?

• Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
• Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
• Celebrate With Us: We love to celebrate work anniversaries and birthdays
• Learning and lots of it. We promote vertical and lateral movement. It's not uncommon for Tayo (that's what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.
• Sincere teamwork. This word isn't officially in our values, but when I asked new joiners about what value they really feel at Tada that's not stated on our wall, many mentioned that Tayo is really helpful and they can feel the 'teamwork' atmosphere
• Think and act like an owner is our value. But the truth is, we don't want you to act like an owner; we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options program

What We Do Not Promise

• We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
• We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.

If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region,
leap and help us shape the future of loyalty and rewards