Operational Training Senior Officer

6 days ago

Jakarta, Jakarta, Indonesia PT Chateraise Gobel Indonesia Full time 1,500,000 - 4,000,000 per year

Requirement :

  1. Pendidikan minimal S1 dari semua jurusan (lebih diutamakan Manajemen, Hospitality, Psikologi).

  2. Pengalaman minimum 2–3 tahun di industri F&B Retail dalam:

  3. Operational Training,

- Store Trainer, atau

- Store Supervisor/Leader yang terbiasa melakukan pembinaan & training.

  1. Memahami SOP operasional F&B (food safety, hygiene, cash handling, service standard).

  2. Terbiasa melakukan on-the-job training dan coaching di outlet.

  3. Memiliki kemampuan komunikasi, public speaking, dan mentoring yang baik.

  4. Mampu membuat materi training (PowerPoint, modul, checklist).

  5. Proaktif, mobile, mudah beradaptasi, dan memiliki koordinasi yang baik.

  6. Bersedia melakukan perjalanan dinas ke outlet sesuai kebutuhan operasional.

Job Description:

  1. Perencanaan Pelatihan Operasional

  2. Menyusun program pelatihan untuk semua posisi operasional.

  3. Melakukan Training Needs Analysis (TNA) bersama tim operasional dan HR.

  4. Pengembangan Materi Pelatihan

  5. Menyusun & memperbarui modul pelatihan operasional (SOP, hygiene, product knowledge, service standard).

  6. Membuat materi visual seperti slide, panduan kerja, dan media pendukung lainnya.

  7. Pelaksanaan Pelatihan

  8. Mengadakan pelatihan untuk karyawan baru dan existing (in-class & on-the-job).

  9. Menggunakan metode training praktis dan interaktif sesuai kebutuhan operasional store.

  10. Melatih standar pelayanan pelanggan, kebersihan, handling produk, dan SOP.

  11. Coaching & Monitoring di Store

  12. Melakukan coaching langsung di outlet dan memastikan penerapan SOP berjalan konsisten.

  13. Memberikan evaluasi dan feedback kepada store leader & tim operasional.

  14. Evaluasi Program Pelatihan

  15. Melakukan pre-test, post-test, on-the-job assessment, serta monitoring hasil pelatihan.

  16. Membuat laporan training dan rekomendasi perbaikan kepada manajemen.

  17. Koordinasi dengan Tim Operasional

  18. Berkoordinasi dengan Area Manager, Area SPV dan HR untuk kebutuhan pelatihan.

  19. Menyampaikan insight kompetensi karyawan berdasarkan hasil pengamatan di lapangan.

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