Customer Service

1 week ago


Jakarta, Jakarta, Indonesia PT. MAG TRADA INDONESIA Full time 4,000,000 - 8,000,000 per year

Job Description:

  • Membalas chat pelanggan melalui marketplace dan media sosial secara cepat, ramah, dan profesional
  • Memberikan informasi produk, menjawab pertanyaan, dan membantu proses pembelian pelanggan
  • Menyebarkan informasi promo dan pengumuman lainnya melalui channel komunikasi yang tersedia
  • Melakukan follow-up kepada pelanggan yang memberikan penilaian baik maupun buruk untuk meningkatkan kepuasan pelanggan
  • Menangani permasalahan pelanggan terkait keterlambatan pengiriman, kesalahan barang, dan kendala lain di platform marketplace
  • Terlibat aktif dalam diskusi internal mengenai rencana dan pelaksanaan promo di marketplace
  • Melakukan pengecekan stok barang melalui sistem secara berkala
  • Memperbarui stok, harga, dan promosi di marketplace
  • Melakukan pekerjaan administrasi untuk penjualan offline, termasuk:

    Menginput data pesanan ke formulir PO dan ke sistem, mengecek ketersediaan stok barang di sistem, memperbarui formulir PO, menarik data penjualan dari channel distributor, dan melakukan rekap serta perhitungan penjualan

Job Qualifications:

  • Pendidikan minimal SMA/SMK; terbuka untuk D3/S1/S2
  • Memiliki pengalaman minimal 1 tahun sebagai Customer Service
  • Memiliki kemampuan komunikasi yang baik dan profesional
  • Mampu memahami masalah pelanggan dan memberikan solusi yang tepat (problem solver)
  • Memiliki pengetahuan terkait sistem akun Customer Service e-commerce
  • Memahami alur penanganan komplain pelanggan di platform e-commerce

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