Staff Call Center

6 days ago

Tangerang, Banten, Indonesia PT Global Jet Express (Tangerang) Full time

Job specification:

  • Bachelor's Degree (S1) from any major with a minimum GPA of 3.00.
  • Minimum 1 year of experience in a Call Center role.
  • Experience in the expedition / logistics industry is a plus.
  • Understanding of Microsoft Excel fundamentals (VLOOKUP, HLOOKUP, SUMIF, Pivot Tables, etc.).
  • Familiar with CRM systems (e.g., Salesforce, Zendesk) and IVR systems.

  • Excellent communication skills.

  • Disciplined and responsible.

  • Willing to be placed in Gading Serpong, Tangerang. (WFO System)

Job description:

  • Prepare and generate daily call center reports based on key performance metrics (e.g., call volume, handling time, resolution rate).
  • Perform other administrative tasks as needed to support the smooth operation of the call center and logistics process.
  • Provide accurate and real-time information to customers regarding shipment status, service rates, delivery timelines, and company policies.
  • Mitigating the risk of potential penalties (fines) and claims.
  • investigate and resolve customer complaints effectively, addressing issues such as delivery delays, missing packages, or damaged goods.
  • Managing the pickup order process efficiently according to the varying Standard Operating Procedures (SOPs) of each client platform.

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