Team Lead Night Owl English Customer Service

OverviewAs a team leader, your main task will be leading a team of customer service agents for an international online transport project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer...

What You'll Do:Chat with customers and solve their questions in marketplace with care.Handle basic technical issues (we provide scripts).Escalate important matters when needed.Hit performance goals (we'll help you get there)Be part of an International supportive and high-energy team Handling Live Chat Customer ServiceWhat We're Looking For:Minimum ...

Role 1: Customer Support Team LeaderLocation: YogyakartaOffice-based JobJob Description:Lead and manage the daily operations of the customer support team for our social software community.Supervise customer support representatives (CS) in their daily online chat interactions with customers to ensure quality service.Coach and guide team members in their...

OverviewEnglish Customer Service listen and respond to customers' questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization's products and services.ResponsibilitiesAnswering an Incoming chats and Respond to EmailHandle Customer Inquiries by Chat & CallProvide...

Basic Requirements:· Minimum D3 or bachelor's degree from all majors.· Good written and verbal communication skills in English (C1)· Fresh graduates and experience are welcome to apply· Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday & Permanent Night Shift· Fast learner and independent to work in the multi-LOB (voice, email...

Job DescriptionManage and operate the community of our social software platform.Communicate with customers via the software in real-time, respond promptly to inquiries, and guide customers to place orders.Provide regular feedback on software usage and customer interactions to ensure smooth community operations.May require shift work, including night shifts.6...

OverviewEnglish Customer Succes Specialist Night ShiftResponsibilitiesAnswering an Incoming Calls, Chats and Respond to Emails.Handle Customer Inquiries by Email and Social Media.Provide Customers about Product and Service Information.Identify and Escalate Priority Issues.Documenting All Call Information According to Standard Operating Procedures.Complete...

Have a minimum D3 Education and experience as a customer service min 1 year;Fluent in English, strong customer care skills, excellent communication and presentation skills.Familiar with CRM systems and practices;Willing to work shifting hour.

Have a minimum D3 Education and experience as a customer service min 1 year;Fluent in English, strong customer care skills, excellent communication and presentation skills.Familiar with CRM systems and practices;Willing to work shifting hour.Jenis Pekerjaan: KontrakPanjang kontrak: 12 bulan

Site:YOGYAKARTA - Sleman City Hall (On Site, WFO)Requirements :Fresh graduates welcomeHigh School grads with CS BPO experienceFluent in English both of Written and Reading (min. B2 Upper Intermediate is a MUST)CommunicativeWilling to work in 24/7 Shift including Weekend and Public HolidayWilling to place in YOGYAKARTAResponsibility :Answering an Incoming...