Helpdesk Support

1 week ago

Jakarta, Jakarta, Indonesia ATI Business Group Full time

We are seeking a dedicated
GDS Helpdesk Support Specialist
to assist our client in delivering high-quality operational and customer support. In this role, you will serve as the main point of contact between service providers and customers, offering timely and accurate assistance.

You will handle issues of moderate complexity, requiring sound judgment, problem analysis, and adherence to established procedures. The ideal candidate is detail-oriented, organized, proactive, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

  • Provide helpdesk support to customers through email, chat, or phone.
  • Troubleshoot and resolve issues using the client's GDS platform and tools.
  • Analyze customer inquiries and determine appropriate actions within defined guidelines.
  • Maintain accurate records of customer interactions and support activities.
  • Collaborate with internal teams and service providers to escalate or resolve issues as needed.
  • Ensure timely follow-up and meet established service level standards.

Qualifications & Skills

  • Experience with
    GDS systems
    (e.g., Amadeus) is highly preferred.
  • Prior experience in helpdesk, customer support, or technical support roles.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and record-keeping abilities.
  • Ability to work independently with minimal supervision.

Be Part of the ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

  • Helpdesk Support

    4 days ago

    Jakarta, Jakarta, Indonesia ATI Business Group Full time

    We are seeking a dedicated GDS Helpdesk Support Specialist to assist our client in delivering high-quality operational and customer support. In this role, you will serve as the main point of contact between service providers and customers, offering timely and accurate assistance.You will handle issues of moderate complexity, requiring sound judgment, problem...

  • IT Support Helpdesk

    23 hours ago

    Jakarta, Jakarta, Indonesia PT Platinumetrix Global Inovasi Full time

    Support Helpdesk , tingkat junior sebagai teknisi yang pertama menerima keluhan-keluhan dari user kemudian Mencatat, Menyampaikan, Menangani permasalahan dan Membuat Pelaporan/Rekapitulasi penyelesaian permasalahan yang terjadi di operasional.

  • IT Helpdesk

    7 days ago

    Jakarta, Jakarta, Indonesia Arena Corporation Full time

    Respond promptly to incoming calls, emails, and tickets from clients, diagnosing and resolving a wide range of technical issues.Provide step-by-step guidance and troubleshooting support to users, helping them resolve software, hardware, and network-related problems.Log and document all support activities, maintaining accurate records and ensuring timely...

  • IT Helpdesk L2

    1 week ago

    Jakarta, Jakarta, Indonesia PT GITS Indonesia Full time

    Responsibilities:Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.Manage and maintain systems such as Active Directory, DNS, DHCP, and VPN connections.Perform root cause analysis and provide permanent solutions for recurring incidents.Create and maintain technical documentation, troubleshooting procedures, and user...

  • Technical Helpdesk Troubleshooter

    1 week ago

    Jakarta, Jakarta, Indonesia KONE Full time

    What will be your main function and you will collaboration with:Technical Helpdesk Troubleshooters provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Technical Helpdesk Troubleshooter is typically involved in resolution of callouts or other complex technical issues...

  • Technical Helpdesk Troubleshooter

    23 hours ago

    Jakarta, Jakarta, Indonesia KONE Full time

    What will be your main function and you will collaboration with:Technical Helpdesk Troubleshootersprovide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Technical Helpdesk Troubleshooter is typically involved in resolution of callouts or other complex technical issues if...

  • IT Helpdesk

    6 days ago

    Jakarta, Jakarta, Indonesia PT Adi Data Informatika Full time

    Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or equivalent.At least 1 Year(s) of working experience in the related field is required for this position.Preferably Staff (non-management & non-supervisor) specialized in Technical & Helpdesk Support or equivalent.Menguasai dan mampu melakukan troubleshooting...

  • IT Helpdesk

    7 days ago

    Jakarta, Jakarta, Indonesia Esha Parama Technology Full time

    TECHNICAL REQUIREMENT:1. Application Support2. Hardware Management3. IT Helpdesk Management4. Basic Insurance Knowledge5. Basic IT Security6. Network Management7. IT Asset ManagementKey Area:Activities: ITSM Ticketing ManagementKey Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool.Activities: End user...

  • IT Helpdesk Supprt

    23 hours ago

    Jakarta, Jakarta, Indonesia AMK Technology Sdn Bhd Full time

    We are looking L1 IT Helpdesk Support who can join in Jakarta, Indonesia team.Scope of L1 Responsibilities:Serve as the first point of contact for all technical inquiries, system access issues, and general ERP/IT usage questions.Perform basic troubleshooting, including password resets, connectivity checks, user onboarding/offboarding, and navigation...

  • Senior Helpdesk Engineer

    6 days ago

    Jakarta, Jakarta, Indonesia PT Finture Tech Indonesia Full time

    What you will doFirst-line Technical Support:Receive, record, classify, and prioritize IT service requests and fault reports from internal users via telephone, email, instant messaging tools, and the ticket systemProvide preliminary fault diagnosis and remote support for desktop (computers, printers, software, etc.) and networkAccurately record, update, and...