Reservation Admin with excellent written English

6 days ago

Denpasar, Bali, Indonesia PT. LMWS Full time 30,000,000 - 50,000,000 per year

We are seeking suitably qualified individuals (full-time) to join us as:

RETREAT ORGANIZER AND HOTEL RESERVATION ADMIN

Requirements:

  • Minimum 9/10 grammar in written English and 7/10 English spoken skill (if you have a TOEFL score please provide the proof)
  • Excellent word arranging skill as the the admin will send emails and reply to inquiries to (mostly) foreign guests in professional words
  • Have min. 1 year of experience on the field
  • Proficient in operating Ms. Office and the computer in general
  • Preferably typing speed of minimum 45 WPM (words per minute) to ensure the admin will be able to reply a lot of inquiries in a timely manner
  • Strong organizational skills and attention to detail as the admin will act as a retreat organizer
  • Proven customer support experience or experience as a client service representative
  • Customer oriented and able to adapt/response to different types of guests
  • Ability to multi-task, prioritize, manage time effective
  • Willing to move Nusa Lembongan - Bali (free shared dormitory is provided)
  • Position available end of December 2025

Responsibilities:

  • To reply to guests' inquiries and bookings for the hotel, surfing, snorkeling, yoga, or retreat packages via email, WhatsApp texts, or retreat websites
  • To arrange the guests' itineraries for the retreat packages
  • To follow up to the guests' inquiries
  • To manage guests' database on the system
  • To adapt to the guests' needs and to provide solutions for the complaining guests
  • To provide guidance and support on all aspects to the guests
  • To do basic admin works (office suplies keeping and and purchasing)
  • To provide accurate and complete information about our retreat/hotel services, including rates, availability, and transport organization
  • To coordinate with partners to ensure customer timely schedules
  • To maintain a positive, empathetic and professional attitude towards guests at all times
  • To resolve service problems by clarifying the guests' complaints
  • To make a weekly/monthly report regarding the guests' reservation if needed

Benefits:

  • Free shared dormitory for the employees
  • BPJS Kesehatan dan Ketenagakerjaan after 2 months of working
  • Bonus after the contract ends
  • Service tax after 2 months of working
  • Paid leaves after 1 year of working

Job Type: Full-time

Work Location: In person

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