Technical Support Coordinator

**Responsibilities**: - Execute SQL queries for data checks and issue investigation. - Collaborate with Product, IT, and Operations teams to resolve tickets efficiently. - Maintain and update technical documentation using Notion, Jira, or ticketing tools. - Perform API endpoint testing using Postman. - Provide technical support to internal users and...

1. Responsible for dealing with various technical issues at the Southeast Asia customer site, carrying out on-site technical support, and on-site work coordination. 2. Responsible for carrying out AOG support work for Southeast Asian customers. 3. Responsible for collecting and feeding back information on Southeast Asia customers\' needs and fleet...

**The following is a Job Description for this position**: - Ensure products/services function as expected and resolve customer issues. - Provide product education, activation, and support. - Coordinate with internal teams (Engineer/Product Team). - Use ticketing systems (JIRA) actively. - Maintain customer satisfaction. **The following are the requirements...

Primary Purpose :The primary purpose of this role is to plan, coordinate, and ensure the successful execution of projects related to water treatment system installations and the service maintenance of hemodialysis (HD) machines in assigned hospitals. This includes managing project timelines, resources, and quality standards while ensuring compliance with...

Job Title : Technical Support (Jakarta)Job Descriptions :Provide on-site and remote technical support based on client needsProvide on-site and remote troubleshooting for hardware and software issuesConduct installation, robots mapping, configuration, and maintenance of productsCollaborate and coordinate with technical support team for complex issue...

Responsibilities:Handle daily technical issues related to internal applications and operational systems.Analyze and troubleshoot application, database, and business process errors.Execute SQL queries for data checks and issue investigation.Collaborate with Product, IT, and Operations teams to resolve tickets efficiently.Maintain and update technical...

**The following is a Job Description for this position**: - Ensuring that the product or service used by the user can function normally/run as it should - Serving customers well - Perform troubleshooting and also provide solutions to customer problems - Provide education about products used by customers - Provisioning and activating product services -...

**Responsibilities**: - Configure and test devices prior to installation. - Handle technical complaints and perform troubleshooting remotely or on-site. - Coordinate with the field technician team. - Prepare technical reports and maintain documentation. **Qualifications**: - Minimum Diploma/Bachelor’s degree in Computer Science, Information Systems,...

Primary Job Role:We are seeking a bilingual bridge talent to serve as the critical link between our technical teams. Your primary mission is to break down language barriers, ensuring seamless and accurate communication between Product Managers and IT colleagues. By doing so, you will enhance team collaboration efficiency and allow management to focus more on...

QUALIFICATIONS, EXPERIENCES & ATTRIBUTESMinimum a bachelor's degree holder in Computer Science.Strong organizational skillsDemonstrated ability to communicate effectively in English and Indonesian, both speaking and writing.Ability to work collaboratively with members of the Information Services DepartmentExcellent problem-solving skillsStrong technical...