Key Account Manager

About Symrise AG

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food. Its sales of approximately € 5.0 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America. Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

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Key Account Manager (Fragrances), Indonesia

As a Key Account Manager, you will play a pivotal role in driving growth and deepening the strategic partnership with strategic partners across the core consumer fragrance segments including Fabric Care, Skin Cleansing and Surface Care with this position requiring a commercially agile, detail-oriented professional with strong project management capabilities and a passion for building lasting client relationships. This Key Account Manager contributes directly to the achievement of Symrise Indonesia's overall sales and strategic objectives while safeguarding client relationships in a highly competitive market.

The Position:

Sales & Strategic Account Management:

• Lead and grow sales within the assigned portfolio, ensuring profitability and alignment with Symrise's strategic objectives

• Develop and execute short- to mid-term business development plans tailored to key customer's evolving needs and the beauty care category

• Identify, pursue, and convert new opportunities, expanding our footprint within the customer's ecosystem

Customer Relationship & Project Leadership:

• Act as the primary interface for day-to-day operations and strategic discussions with the client
• Build and maintain a robust project pipeline-personally driving key initiatives from ideation through to execution
• Collaborate cross-functionally with internal teams (Sales, Marketing, Technical, Supply Chain) to ensure flawless delivery and responsiveness

Market Intelligence & Financial Management:

• Monitor and analyse market trends, category developments, and competitor activity, feed actionable insights into strategic planning
• Deliver accurate sales forecasts and take full ownership of financial performance for the account
• Leverage data and insights to support pricing strategies, margin optimization, and growth projections

Operational Excellence:

• Ensure timely resolution of customer issues and complaints with a solutions-oriented mindset
• Support all customer requirements including pricing documentation, logistics coordination, and supply chain alignment
• Uphold and promote Symrise's vision, values, and ethical standards in all internal and external interactions

The Ideal Candidate:

• Minimum 5 years of commercial experience in the B2B fragrance industry, ideally with direct responsibility for global or key local accounts
• Ideally proven expertise in fragrance evaluation with a deep understanding of olfactive profiling and consumer preferences, particularly in Personal Care/Home Care
• Strong track record of business wins, demonstrating strategic thinking, customer engagement & category knowledge within the beauty care industry
• Skilled in defining and delivering customer-centric fragrance strategies, leveraging solution-based selling, clear communication, and precise execution in complex, fast-paced environments
• Able to translate data & consumer insights into commercially impactful initiatives & customer-relevant solutions
• Creative and brand-savvy thinker with the ability to craft innovative fragrance solutions that elevate brand identity & deliver engaging, competitive presentations
• Capable of leading technical discussions, managing complex projects, and mobilizing cross-functional teams to deliver high-quality results efficiently
• Adept at building & nurturing strong relationships with customers, key stakeholders, and internal teams-acting as a trusted partner and strategic advisor
• Self-driven and highly motivated, with a proactive mindset and the ability to work independently