Key Account Manager

2 days ago

Jakarta, Jakarta, Indonesia Indodana Full time

Job Description

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects

  1. Client Support:

  2. Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.

  3. Build and maintain strong, long-term relationships with key client contacts.

  4. Understand client objectives, challenges, and requirements.

  5. Account Management:

  6. Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.

  7. Monitor account performance and ensure contract deliverables are met.

  8. Track and report on key account metrics and KPIs.

  9. Cross-functional Collaboration:

  10. Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.

  11. Facilitate communication and information flow between clients and the company.

  12. Problem Resolution:

  13. Proactively identify and address any issues or challenges that may arise within key accounts.

  14. Work with the Merchant Support team to find timely and effective solutions.

  15. Documentation and Reporting:

  16. Maintain accurate and up-to-date records of key account interactions and transactions.

  17. Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.

  18. Strong leadership skills :

  19. Able to manage multiple priorities effectively

  20. Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)

Qualifications

  • Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
  • 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
  • Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
  • Outstanding execution skills coupled with analytical capabilities and attention to detail.
  • Ability to plan, work to a structured timetable, and be focused on deliverables.
  • Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
  • A self-starter, able to work as part of a team.
  • Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.

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