Customer Service Agent

2 days ago

Jakarta, Jakarta, Indonesia f-2931-4b92-af84-df77b88a2ecb Full time

About the Assignment:

  • Guide our consumer and partners in using our products

  • Manage service enquiries and disputes arising from our consumer and partners

  • Provide excellent customer service to our consumer and partners base

  • Maintain good relationships and community building efforts with our consumer and partners

The Core Objectives:

  • Monitor various company communication channels including call center, social media, web enquiries, etc. and

respond appropriately in a timely manner

  • Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons,

etc. and report promptly to supervisor

  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality

audit, etc.

  • Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria (Mandatory):

-Min S1 Psycology With GPA 2,75

-Min Fresh graduate and max 2 years in the same position (entry level)

-Willing to work in the shifting schedule

-Experience in customer service area

-Clear Articulation and good communication in Bahasa

-Sense Of Empathy

-Able to set the friendly tone (Smiling Voice)

-Good analytical skill

-Typing skill with WPM 50 & Accuracy 90%

-Fast response, effective and efficient in working

-Able to work within dynamic environment

-Minimum able to speak basic English, however, MUST be able to write in English

Desirable Experience / Criteria (Preferred): Familiar to operate and answer message on Messenger

Job Type: Contract

Contract length: 12 months

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