Customer Service

3 days ago


Jakarta, Jakarta, Indonesia Radikari Full time 2,000,000 - 4,000,000 per year

Kualifikasi :

  • D3/S1 jurusan apa saja, Maks 30 th
  • Pengalaman di contact center Min. 1 tahun, (pengalaman dalam agent video call menjadi nilai tambah)
  • Service oriented, komunikasi yang baik, motivasi tinggi dan responsif
  • Aktif berbahasa Inggris
  • Bersedia Shifting hari dan jam kerja

================================

Tanggung Jawab :

  • Menangani pertanyaan dan keluhan customer
  • Melayani para customer dan memberikan segala informasi produk dan layanan yang ditawarkan
  • Bertindak sebagai penghubung antara pelanggan dengan perusahaan
  • Membantu mengatasi keluhan, pesanan, kesalahan atau error, tagihan, pembatalan dan berbagai jenis pertanyaan lainnya
  • Menyimpan catatan interaksi dengan customer, transaksi, komentar dan keluhan
  • Melakukan komunikasi dan koordinasi dengan client/customer jika diperlukan
  • Memberikan umpan balik tentang efisiensi pelayanan customer yang telah diberikan

Job Type: Full-time

Education:

  • D1-D4 (Required)

Experience:

  • Customer Service: 1 year (Required)

Language:

  • English (Required)

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