Operation Manager

1 week ago

Surabaya, East Java, Indonesia Maison Feerie Full time 8,000,000 - 12,000,000 per year

Maison Feerie adalah perusahaan yang bergerak dalam bidang bakery dan pastry, yang mengusung konsep Modern French Bakery. Saat ini kami telah memiliki 9 gerai di berbagai pusat perbelanjaan utama di Surabaya dan Sidoarjo  serta 7 gerai di Jakarta, Tangerang dan Bekasi

Visi kami adalah untuk menjadi brand karya anak bangsa yang mampu bersaing dengan brand-brand internasional lainnya, Dan Misi kami adalah menjadi bakery berskala nasional dan menyandang status TOP BRAND. Kami percaya bahwa dengan menyajikan produk yang unik & berkualitas serta menciptakan magical moment service terhadap tamu kita akan meningkatkan kualitas hidup yang lebih nikmat & bahagia untuk banyak orang.

Kami mencari seorang Operation Manager yang berpengalaman untuk bergabung dengan tim kami yang berlokasi di Surabaya . Dalam peran ini, Anda akan memainkan peran penting dalam mengatur, mengawasi dan menjamin seluruh operasional outlet berjalan dengan baik

Jika Anda merasa memiliki passion yang sama dengan kami dan tidak hanya ingin sekedar bekerja, namun juga mengembangkan diri untuk menjadi lebih baik, kami tunggu CV Anda

KUALIFIKASI:

  • Minimal S1 dari jurusan manajemen, bisnis, perhotelan
  • Berpengalaman min 10 tahun di bidang F&B (diutamakan bakery), dengan minimal 5 tahun sebagai area manager/operation manager
  • Memiliki pengalaman dalam mengelola beberapa outlet (multi store management)
  • Mampu bekerja dengan SOP, KPI operational & audit outlet
  • Pengalaman dalam strategic planning, ekspansi outlet & pengendalian biaya operasional
  • Bersedia bekerja pada hari Sabtu, Minggu dan Hari Libur Nasional
  • Lokasi kerja Surabaya dan Sidoarjo
  • DIUTAMAKAN BISA BERBAHASA INGGRIS DAN MANDARIN

TUGAS DAN TANGGUNG JAWAB:

  • Mengawasi dan menjamin standar pelayanan sesuai dengan Standard Operating Procedure, Work Instruction, Standard serta Manual secara konsisten
  • Menangani customer complaint (major complaint) yang terjadi serta menyelesaikan permasalahan tersebut sesegera mungkin
  • Mewakili manajemen dalam menjalin dan membina hubungan baik dengan pihak ketiga (Building, Tenant dan Customer) untuk kelancaran operasional
  • Membuat analisa dan estimasi pemakaian bahan baku dan bahan penunjang serta produk berdasarkan analisa penjualan di setiap outlet
  • Mengawasi kinerja Area Manager dan Supervisor memastikan operasional outlet berjalan sesuai SOP
  • Melakukan audit outlet serta menindaklanjuti temuan audit dan keluhan konsumen dengan perbaikan sistematis
  • Mengontrol biaya operasional untuk menjaga margin keuntungan.
  • Melaksanakan kegiatan penjualan kepada pelanggan B2B (Business to Business) sesuai dengan target yang ditetapkan perusahaan.
  • Aktif mengusulkan dan merencanakan program Marketing ataupun local store marketing di outlet kepada Marketing Manager dan General Manager Operation
  • Memantau dan mengevaluasi dampak dari kegiatan promosi marketing berdasarkan input dari supervisor outlet
  • Melakukan kordinasi dengan maintenance manager dan factory manager dalam pengaturan, perawatan serta perbaikan peralatan
  • Mengajukan, memantau penggunaan, serta memastikan agar peralatan & perlengkapan kerja di setiap store tersedia & terawat dengan baik

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