GDS Claims Payment

5 days ago

Jakarta Metropolitan Area, Indonesia ATI Business Group Full time 1,200,000 - 3,600,000 per year

About ATI Business Group

ATI Business Group partners with leading global clients in the travel and hospitality industries, providing innovative and cost-effective outsourcing solutions through scalable technology and exceptional people. Since 2002, ATI has grown to over 1,300 employees worldwide, driven by our commitment to quality, integrity, and client success.

Your Main Objective

We are seeking a
GDS Claims Payment – Arabic Speaker
to support one of our Arabic-speaking clients in managing and investigating claims payment processes in the Global Distribution System (GDS). You will ensure accuracy, compliance, and timely resolution of claims between providers and clients while maintaining professional communication in both Arabic and English.

To succeed in this role, you should be detail-oriented, analytical, organized, and capable of exercising sound judgment within established procedures.

Your Main Responsibilities

You will:

  • Conduct
    claims payment investigations
    from providers to clients in Arabic.
  • Accurately follow
    pre-established guidelines and instructions
    to complete assigned tasks.
  • Ensure all work meets
    team performance and quality standards
    .
  • Identify and report any
    issues, errors, or system limitations
    to the Senior Team Leader.
  • Maintain
    complete, accurate, and timely documentation
    of all claims-related actions.
  • Collaborate with cross-functional teams to
    resolve discrepancies
    and ensure client satisfaction.
  • Meet defined
    KPIs
    related to product knowledge, accuracy, and punctuality.

Qualifications

Must-Haves:

  • Excellent
    communication skills in Arabic
    (reading, writing, speaking, and listening).
  • Excellent
    communication skills in English
    (B1–B2 proficiency).
  • Experience in a
    Travel Agency environment
    with
    GDS experience (Amadeus preferred)
    .
  • High attention to detail, organization, and commitment to quality work.

Nice-to-Haves:

  • Knowledge of
    reservation and ticketing systems
    across airlines, hotels, and car rental providers.
  • Flexible availability and willingness to work in a
    fast-paced environment
    .

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