GDS Claims Payment – Arabic Speaker

4 days ago

Jakarta, Jakarta, Indonesia ATI Business Group Full time 6,000,000 - 12,000,000 per year
About ATI Business Group

ATI Business Group partners with leading global clients in the travel and hospitality industries, providing innovative and cost-effective outsourcing solutions through scalable technology and exceptional people. Since 2002, ATI has grown to over 1,300 employees worldwide, driven by our commitment to quality, integrity, and client success.

Your Main Objective

We are seeking a GDS Claims Payment – Arabic Speaker to support one of our Arabic-speaking clients in managing and investigating claims payment processes in the Global Distribution System (GDS). You will ensure accuracy, compliance, and timely resolution of claims between providers and clients while maintaining professional communication in both Arabic and English.

To succeed in this role, you should be detail-oriented, analytical, organized, and capable of exercising sound judgment within established procedures.

Your Main Responsibilities

You will:

  • Conduct claims payment investigations from providers to clients in Arabic.
  • Accurately follow pre-established guidelines and instructions to complete assigned tasks.
  • Ensure all work meets team performance and quality standards.
  • Identify and report any issues, errors, or system limitations to the Senior Team Leader.
  • Maintain complete, accurate, and timely documentation of all claims-related actions.
  • Collaborate with cross-functional teams to resolve discrepancies and ensure client satisfaction.
  • Meet defined KPIs related to product knowledge, accuracy, and punctuality.
Qualifications

Must-Haves:

  • Excellent communication skills in Arabic (reading, writing, speaking, and listening).
  • Excellent communication skills in English (B1–B2 proficiency).
  • Strong analytical and numerical ability (logic score above 85).
  • Experience in a Travel Agency environment with GDS experience (Amadeus preferred).
  • High attention to detail, organization, and commitment to quality work.

Nice-to-Haves:

  • Knowledge of reservation and ticketing systems across airlines, hotels, and car rental providers.
  • Flexible availability and willingness to work in a fast-paced environment.

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