Claim Supervisor

7 days ago


Central Jakarta Central Jakarta City Jakarta Indonesia Cermati Full time 80,000,000 - 120,000,000 per year
Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description
  • Responsible for the claims handling overall for Gadget / MPAR category
  • Ensure that the SLA targets that have been set for each client can be achieved well in terms of review and payment
  • Ensure that the aftersales vendors can run well in the workflow which includes Service Center / Logistics Providers / others as necessary
  • Control the daily activities of the Claims Analyst team in making sure they are working productively to resolve claims within SLA and within guidelines for Gadget / MPAR category
  • Create client and insurer claim loss ratio performance reports, weekly, monthly for Gadget / MPAR category
  • Establish good relationships with Claims team in insurers to ensure smooth working flow
  • Able to negotiate strongly to insurers on behalf of customers claim needs and queries
  • Hold a daily morning briefing with the claims team to discuss claims pending statuses and handling of incoming claims and backlog for Gadget / MPAR category
  • Actively evaluate current SOPs in claims handling and work towards improvement in processes
Qualifications
  • Have a minimum bachelor's degree in any major or at least have a minimum of 3 years experience as a claims team leader role in the gadget / electronics / Movable All Risks category specialization
  • Has a strong work ethic and focus on fulfilling customer needs and queries
  • Able to work under pressure and tight deadlines
  • Able to work with a high degree of schedule variance, which include shifting schedules and availability during weekend
  • Able to maintain a good relationship with claims team in insurance companies and negotiate strongly on behalf of customers' perspectives


  • Jakarta, Indonesia FWD Insurance Full time

    PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance. The merger of FWD Life and FWD Insurance has led to a more comprehensive range of...


  • Jakarta, Jakarta, Indonesia PT Prudential Life Assurance Full time 6,000,000 - 8,000,000 per year

    Principle Duties & Responsibilities:To manage team.To monitor and to ensure that that following processes in the team are in place, made 100% accurate and according to agreed SLA.To give advice regarding policy provision on guarantee cashless claim cases when consulted by team members.To give training and feedback regarding guaranteed cases/updates from...

  • Claim Supervisor

    2 hours ago


    Jakarta, Indonesia Cermati.com Full time

    **Company Description** Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...


  • Jakarta, Indonesia FWD Insurance Full time

    PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance. The merger of FWD Life and FWD Insurance has led to a more comprehensive range of...


  • Jakarta, Jakarta, Indonesia Talent Search Recruitment Full time

    Job Summary:We are looking for a dedicated and experienced Medical Claims Supervisor to manage and oversee the daily operations of the medical claims team for one of our esteemed clients, an insurance company. The successful candidate will be responsible for supervising the claims processing workflow, ensuring that all claims are managed efficiently,...


  • Jakarta, Jakarta, Indonesia PT Santosa Utama Lestari Full time 3,000,000 - 6,000,000 per year

    Key Responsibilities: • Supervise end-to-end payroll process and employee claims administration.• Ensure compliance with company policy and government regulations.• Manage payroll reporting, reconciliation, and accuracy of employee data.• Provide support and improvement initiatives for payroll processes. Requirements: • Minimum 4–5 years of...

  • Gds Claims Analyst

    6 days ago


    Jakarta, Indonesia ATI Business Group Full time

    **Key Responsibilities**: - Conduct thorough investigations of claims payments from providers to clients within the GDS. - Analyze situations or data, requiring a review of various factors, and exercise judgment within defined procedures and practices. - Adhere to instructions and pre-established guidelines to perform assigned tasks accurately. - Ensure all...


  • Central Jakarta, Jakarta, Indonesia PT Yuxin Shipping Line Full time $40,000 - $60,000 per year

    Job Responsibilities:Responsible for payroll calculation, employee benefits, and compensation management, including PPh 21 tax calculation; ensuring accuracy, compliance with regulations, and timely processing to support fair and efficient HR operations.Responsible for the recruitment and selection process, including job postings, screening resumes,...


  • Central Jakarta, Jakarta, Indonesia PT YPTT Solutions Indonesia Full time 50,000,000 - 150,000,000 per year

    Job Description:Checking Document and Process for PaymentUpdate Tracker For Cash OutFlow MonthlyMaking Report for Project Cost MonthlyUpdate Huawei System For Incoming Payment and Those that can already Make InvoicePrepare Sales and Tax InvoiceChecking and Prepare Tax Report With Holding Tax and VATReconcile Bank MonthlyPrepare Financial Report Balance Sheet...

  • Claim Investigator

    2 weeks ago


    Jakarta, Indonesia Jasa Integritas Malaysia Sdn, Bhd Full time

    **Integrity Indonesia** is a foreign investment company that has operated for 22 years in Indonesia, and with established affiliates in Malaysia and Thailand. Our business is to provide services related to the Prevention, Detection, and Investigation of risk. As a rapidly expanding company with a robust business plan, Integrity Indonesia is looking for...