Business Development

2 weeks ago

Jakarta, Jakarta, Indonesia Jatis Mobile Full time

Responsibilities:

  • Identify, research, and qualify potential leads through multiple channels, including LinkedIn, company databases, digital campaigns, and industry events.
  • Build and maintain a strong pipeline of prospective clients, ensuring accurate segmentation and lead scoring based on company size, industry, and buying intent.
  • Engage prospects through personalized outreach via email, phone, and WhatsApp, nurturing interest and booking discovery or demo meetings for the sales team.
  • Collaborate with marketing and sales teams to refine lead criteria, messaging strategy, and conversion tactics across different customer segments.
  • Track, analyze, and optimize lead performance metrics (response rate, conversion rate, and meeting ratio) to continuously improve campaign effectiveness.
  • Re-activate dormant or previously unresponsive leads through targeted follow-up strategies and data-driven re-engagement campaigns.
  • Conduct market and competitor analysis to identify new demand opportunities and emerging industries relevant to company solutions.
  • Ensure all lead interactions, qualification notes, and follow-ups are accurately recorded and maintained in the CRM system.
  • Coordinate closely with the Sales and Business Development teams to ensure seamless hand-offs and proper follow-through on qualified opportunities.

Requirements:

  • Bachelor's degree in any field.
  • Minimum of 1-3 years experience in a customer relations or Client support role, preferably in the IT consulting or messaging services industry.
  • Excellent verbal and written communication skills (Indonesian, English & Mandarin-basic).
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer support software and CRM systems.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Client-focused mindset with a commitment to providing exceptional service
  • A Basic understanding of IT and messaging services is highly desirable.
  • Ability to quickly learn and understand technical products and solutions.
  • Empathetic and patient approach to customer interactions.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.

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