Collection & Recovery Manager

6 days ago

Kecamatan Setiabudi, Indonesia Cartrack Full time $60,000 - $80,000 per year

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection & Recovery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

  • Implement initiatives to improve departmental efficiency and collection performance.
  • Oversee end-to-end collection operations, including the collections call center.
  • Set and monitor targets and productivities of collections agents.
  • Conduct interviews and support onboarding of new staff.
  • Prepare and forecast collection performance reports.
  • Approve credit notes and refunds.
  • Ensure adherence to company policies and compliance standards.
  • Motivate, coach, and guide team members to achieve targets.
  • Provide regular updates and insights to senior management.
  • Collaborate effectively with other departments.
  • Generate daily, weekly, and monthly performance reports.
  • Manage staff performance and disciplinary actions.
  • Approve monthly leave, overtime, and incentives.

Requirements:

  • Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
  • Experience as a Collection Manager in a B2B environment is preferred.
  • Advanced proficiency in Microsoft Excel.
  • Strong analytical, reporting, and negotiation skills.
  • Effective leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Adaptable, confident, and emotionally intelligent.
  • Strong organizational and administrative skills.
  • Proficient in English is a must

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