Key Account Manager Lead

1 week ago

Jakarta, Jakarta, Indonesia Qiscus Full time 120,000,000 - 240,000,000 per year

Qiscus is an Agentic Customer Engagement Platform that adapts intelligently to customer behavior, unifies conversations, and fits seamlessly into your systemsenabling personalization at scale and real business impact. As we continue to grow our enterprise portfolio, were looking for a Key Account Consultant Lead who can drive client success, strengthen strategic relationships, and lead our consultant team in delivering measurable value to our key accounts.

What You Will Do

  • Lead and support the Key Account Consultant team to achieve performance targets.
  • Engage multiple client stakeholders, including management, to deeply understand their needs.
  • Guide clients in optimizing Qiscus solutions to maximize ROI and business outcomes.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Create and pitch tailored proposals that address client challenges and goals.
  • Build strong, long-term relationships to ensure satisfaction and retention.
  • Achieve revenue, growth, and profitability targets.
  • Continuously assess and validate evolving client needs.
  • Collaborate with internal teams (Product, Solution & Support, etc.) to deliver the best client experience.

What You Will Bring To The Role

  • Bachelors degree in Business, Marketing, IT, Communications, or related field.
  • 4-6 years of experience in Key Account Management, Customer Success, or B2B consultative sales (preferably SaaS/tech).
  • Proven success managing strategic accounts and achieving revenue targets.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to understand technical products and translate them into business value.
  • Leadership or mentoring experience with strong team collaboration skills.
  • Strong analytical thinking, problem-solving, and a proactive approach.
  • Highly organized, client-focused, and comfortable in a fast-paced environment.
  • Strong ownership and accountability in driving client goals and business outcomes.

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