Customer Relationship Management)
4 days ago
Kami sedang mencari CRM Staff yang teliti, komunikatif, dan siap menghadapi tantangan untuk bergabung dengan tim kami Posisi ini akan berperan penting sebagai admin dan juga menjadi penghubung utama dengan konsumen melalui chat maupun telepon.
Kualifikasi :
- Pengalaman sebagai admin, customer service, atau CRM minimal 1 tahun (fresh graduate dipersilakan melamar)
- Mampu menggunakan tools seperti WhatsApp Business, Google Sheets, dll.
- Komunikatif, sabar, dan solutif dalam menangani konsumen
- Mampu bekerja dalam tim dan terbiasa dengan target
Tugas & Tanggung Jawab:
- Menjadi penghubung antara perusahaan dan konsumen (melalui chat & telepon)
- Menangani pertanyaan, keluhan, dan permintaan dari konsumen secara profesional
- Melakukan pencatatan dan pelaporan aktivitas customer service
- Membantu operasional admin harian (input data, follow-up)
- Memberikan insight dari interaksi konsumen untuk pengembangan strategi penjualan
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