Customer Success Specialist

1 week ago

Denpasar, Bali, Indonesia Servr - GuestX Full time

Join our team and help transform hotel guest experiences.

At

, we are building innovative digital solutions that help hotels deliver seamless and engaging guest experiences. We are looking for a
Customer Success professional
to support hotel partners in successfully adopting and maximizing the value of our guest experience platform.

This role focuses on customer onboarding, adoption, and ongoing support, working closely with hotels to ensure smooth implementation and long-term success.

Learn more about us at:

Responsibilities

  • Develop a strong understanding of the guest experience platform and related third-party tools to support customers with integrations and usage.
  • Work closely with customers during onboarding and migration, including gathering technical information, aligning implementation steps, recommending appropriate approaches, and supporting product launch.
  • Provide customer support during onboarding to ensure a smooth transition and address technical or operational questions.
  • Track customer deployment and product adoption, measuring usage and satisfaction and reporting insights to the management team.
  • Proactively communicate product features and updates to help customers make effective use of the platform.
  • Collect, document, and follow up on customer requests, requirements, and escalations, ensuring feedback is communicated internally.
  • Prepare daily and weekly reports on customer status, product usage, and feature adoption to support data-driven decision making.

Requirements

  • Professional proficiency in
    English and Bahasa Indonesia
    (written and verbal).
  • Minimum 4 years of experience
    in customer success, account management, or related roles within hospitality, technology, or SaaS environments.
  • Ability to understand technical concepts and learn company-specific systems and integrations.
  • Experience supporting customer onboarding, migrations, or implementation processes.
  • Strong problem-solving skills with the ability to analyze information and recommend practical solutions.
  • Ability to work proactively with customers and internal teams to ensure a positive onboarding experience.
  • Analytical skills to track customer adoption, usage, and satisfaction using defined metrics.
  • Strong communication skills and attention to detail when documenting customer needs and coordinating with internal teams.
  • Experience preparing regular operational or performance reports for management.

Why join us?

  • Opportunity to contribute to digital transformation within the hospitality industry.
  • Collaborative and supportive work environment where ideas and contributions are valued.
  • Competitive compensation with performance-based incentives.
  • Training and development opportunities to support professional growth.
  • Career development opportunities within a growing company.

If you are interested in supporting hotels through technology and customer success, we would be happy to hear from you.

To apply:

Please send your CV and a brief cover letter to

Job Type:
Full-time

  • Customer Experience Specialist

    1 week ago

    Denpasar, Bali, Indonesia Farmacare Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Customer Experience Specialist based in Denpasar. The responsibilities include providing exceptional customer support, addressing customer queries, and resolving issues efficiently to ensure a positive customer experience. The role also involves...

  • Customer Support Specialist

    2 weeks ago

    Denpasar, Bali, Indonesia Bali Family Finds Full time

    Bali Family Finds (BFF)is looking for a Customer Support Specialist to assist users with eSIM and mobile app enquiries via live chat and messaging platforms.Indonesian Residents only - Bali basedThis role is chat-only (no inbound calls) and will focus on helping customers resolve issues quickly, clearly, and confidently. You'll be the first point of contact...

  • Customer Support Specialist

    2 weeks ago

    Denpasar, Bali, Indonesia Bali Family Finds Full time

    Bali Family Finds (BFF)is looking for a Customer Support Specialist to assist users with eSIM and mobile app enquiries via live chat and messaging platforms.Indonesian Residents only - Bali based - Don't apply if you are not living in BaliThis role is chat-only (no inbound calls) and will focus on helping customers resolve issues quickly, clearly, and...

  • Senior SEO Specialist

    1 week ago

    Denpasar, Bali, Indonesia PT Island Management Full time

    Join Our Team at Juicebox: Senior SEO Specialist WantedAre you passionate about digital marketing and SEO/GEO? Do you thrive in a dynamic environment where your expertise can drive real business results? Juicebox, a digital marketing agency based in Bali, Indonesia, is looking for a detail-oriented Senior SEO Specialist to join our innovative team.At...

  • Visa Specialist

    5 days ago

    Denpasar, Bali, Indonesia Visa Agency by Flado Indonesia Full time

    Flado indonesia is growing and would ike you to come and join our team. We are looking for Visa Specialist. Kindly send your CV and resume to our email for better information (please mention your contact details).Role DescriptionThis is a full-time position for a Visa Specialist based in Bali, Indonesia. The Visa Specialist will manage visa application...

  • Social Media Specialist

    1 week ago

    Denpasar, Bali, Indonesia PT Kesuma Bangun Persada Full time

    About the role We are seeking a highly skilled and creative Social Media Specialist to join our dynamic marketing team at PT Kesuma Bangun Persada (Bentuk Ruang) in Denpasar, Bali. In this full-time position, you will be responsible for developing and implementing engaging social media strategies to build our brand's online presence and drive meaningful...

  • Sales And Marketing Specialist

    5 days ago

    Denpasar, Bali, Indonesia Mega Insurance Full time

    Company DescriptionMega Insurance, a subsidiary of CT Corp in Indonesia, is a leading general insurance provider committed to offering comprehensive and flexible insurance solutions. With a decade of operation, the company focuses on delivering personalized and efficient services through direct sources, insurance brokers, banks, and other financial...

  • Booking Specialist

    1 week ago

    Denpasar, Bali, Indonesia Grand Delight Realty Full time

    Company DescriptionPT Grand Delight Realty is a villa management and hospitality service provider specializing in luxury properties in Indonesia. The company offers comprehensive services, including guest relations, property upkeep, marketing, and revenue optimization, ensuring exceptional experiences for both villa owners and guests. With a commitment to...

  • Growth & Performance Marketing Specialist (E-commerce & Paid SosMed)

    3 days ago

    Denpasar, Bali, Indonesia nilaya Full time

    About NilayaNilaya is a fast-growing health and wellness brand known for premium herbal supplements. We prioritize quality, transparency, and innovation — and we are looking for a talented growth-driven marketer to help scale our digital presence.Role OverviewWe are seeking a Growth & Performance Marketing Specialist to lead our Meta Ads, increase...

  • Recruitment Specialist Intern

    2 weeks ago

    Denpasar, Bali, Indonesia ONE derland Enterprise Full time

    Job description:As an HR Recruitment Specialist Intern at Neurone (one of our Divisions), you will gain hands-on experience in the Australian recruitment industry, working closely with our Recruitment team to support various aspects of talent pool management. You will assist in preparing and posting job advertisements, screening candidates, arranging...