Customer Support Specialist

4 days ago

Jakarta, Jakarta, Indonesia NDA Full time $76,480 - $96,720 per year

We are a consulting agency connecting top professionals with leading opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom.

We are currently looking for a talented and motivated Customer Support Specialists to join the team in the dynamic and fast-growing digital product.

We've got a great opportunity for you


Qualifications & experience:

Experience of working in Bahasa Indonesia - speaking environment with English is crucial to ensure timely and accurate assistance, fostering positive client relationships

At least a Bachelor's degree in any discipline

Excellent communication skills and a high literacy rate

High-performance computer, as well as a stable Internet connection is required

During the probation period of 3 months, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. Following the probation period, the role will transition to an in-office at our Philippines or Vietnam office (full relocation package provided).


Tasks & responsibilities:

Respond to customer inquiries via livechat, email, phone or social media platforms

Provide accurate, valid, and complete information by using the right methods/tools

Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution

Maintain a deep knowledge of the company's products, services, and policies

Collaborate with team members and other departments to ensure customer issues are addressed effectively

Work Timing: full-time, 12 hours/shift (one hour break)

Benefits:

The salary range is around 630$ - 820$ per month (NET)

Full relocation package provided

Training provided

Opportunities for career growth

Long term work

Friendly team

If you feel that you are the perfect fit for this position, please apply, and we will be ready to set up an online interview

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