Customer Support Specialist

3 days ago

Jakarta, Jakarta, Indonesia inDriver Full time $15,000 - $30,000 per year

We are hiring

Support customers via chat, calls, and email while ensuring fast, professional assistance. Handle and resolve queries, update records, follow up on cases, and escalate when needed. Work with internal teams and consistently deliver exceptional customer service.

Responsibilities
  • Handle multiple conversations (chats/calls/emails) simultaneously with customers.
  • Respond to customer inquiries in a timely and professional manner.
  • To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
  • Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
  • Document customer interactions and update customer records.
  • Follow up on unresolved issues to ensure satisfactory resolution.
  • Collaborate with team members and other departments to ensure consistent and high quality customer service.
  • To exceed customers expectations in terms of customer service and accurate information.
Qualifications
  • Digital literacy
  • Data entry and writing skills
  • Knowledge of Google products (Google Sheets, Google Docs)
  • Understanding of E-Hailing products, services, travel and courier platforms
  • Strong verbal and written communication skills
  • Native-level proficiency in the local supported language
  • Typing speed: minimum 100 WPM
  • Experience with Customer Service CRMs (Salesforce / Zendesk / Zoho)
Conditions & Benefits
  • Onsite/Hybrid
  • Unlimited opportunities for professional and career growth, regular external and internal training from our partners
  • The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
  • Initial training
  • Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

We will review your resume within 14 calendar days from the date of receipt. If your experience aligns with the requirements, we will reach out to you.

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