Customer Service

1 week ago

Batam Riau Islands Indonesia Meratus Group Full time 3,000,000 - 5,000,000 per year


Meratus
Group is a leading integrated maritime and logistics operator in
Indonesia, pioneering innovative solutions that drive efficiency and
sustainability in the industry. With a rich history dating back to 1957,
Meratus has evolved into a powerhouse, operating over 45 shipping routes, a
fleet of 100 vessels, and a network of container terminals and logistics
centers.

At
Meratus, we are committed to digitalization,
innovation, and transformation, ensuring seamless logistics and
maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower
businesses to navigate complex supply chain challenges with confidence.

We
take pride in fostering a dynamic
and inclusive workplace, where talented professionals can thrive
and contribute to shaping the future of maritime logistics. Join us and be part
of a team that is redefining industry standards while making a meaningful
impact on global trade and sustainability.

Position
Overview:

We are seeking a detail-oriented and communicative individual to join our team as a Customer Service & Documentation Staff (Placement Batam). This role is responsible for handling customer orders, coordinating shipments, and managing shipping documentation and invoicing to support smooth logistics operations.

Key Responsibilities:

  • Manage bookings and coordinate shipping schedules with customers and internal teams.
  • Receive and process shipment orders from customers, sales, and branches.
  • Communicate proactively with customers regarding shipment status and requirements.
  • Monitor vessel departures and arrivals to ensure timely handling of shipments.
  • Input job entries and shipment data into the logistics system.
  • Prepare and distribute shipping documents (e.g., delivery orders, B/L, PoD) accurately and on time.
  • Create and submit invoices and tax documents to Finance with all required attachments.
  • Follow up on the return of original shipping documents for billing purposes.
  • Handle customer complaints and coordinate resolutions with relevant departments.
  • Prepare and submit regular reports to customers and internal stakeholders.
  • Support continuous process improvements and team training activities.

Requirements:

  • Bachelors degree in Logistics, Business, or a related field.
  • Prior experience in Customer Service, Documentation, or related administrative roles is an advantage.
  • Preferably 1-2 years of experience in logistics, shipping, or freight forwarding
  • Strong communication skills in English and Bahasa Indonesia.
  • Detail-oriented and able to multitask.
  • Proficient in Microsoft Excel and logistics systems (e.g., ERP).

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