Technical Consultant, Indonesia

3 days ago

Jakarta, Indonesia Philips Full time

**Job Title**:
Technical Consultant, Indonesia

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better;**

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for;**
- Scoping, designing, building, deploying, implementing and / or integrating solutions.
- Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing.
- Analyzes the business, technical and clinical customer requirements to design, build / and or integrate the most appropriate solution.
- Based on customer requirements, services as a consultant to provide technical recommendations that best suit the environment.
- Mentors and trains customers to maintain their systems.
- Is a customer advocate and leverages insights to drive decisions.
- Resolves technical issues and offers proactive technical support.
- Document solutions to ensure that support teams and other consultants can participate in support and onward development of solution.
- Contributes to the collective learning of Philips, seeking to share knowledge globally.
- Practices configuration management and version control.
- Is a key member of the implementation project and / or SSD team, fosters collaboration through sharing experiences, information, perspectives, skills and expertise.
- Drives continuous improvements of our implementation methodology and service offerings based on customer feedback.
- Conducts root cause analysis at the conclusion of escalations and initiates corrective actions to prevent reoccurrence of issue.
- Executes activities as described in the Philips Excellence Process Framework.
- Assesses and shares repeatable processes that can be leverages across multiple projects.
- Is an active and visible domain expert.
- Work closely together with IND Services & Solutions Delivery organization.
- Is an active member of the Global Professional Services community.
- Attends seminars and trainings session necessary to maintain an appropriate level of professional competence.
- Files required reports and consistently complies with all required Philips processes.

**You are a part of;**

A highly skilled and dedicated team working together to deliver large-scale projects and commercial activities. You will enjoy a dynamic and agile working style in a fast-paced environment.

**To succeed in this role, you’ll need a customer-first attitude and the following;**
- At least >7 years of experience in a healthcare or IT or related environment.
- Typically required a Bachelor’s Degree in Information Technology, Engineering or Computer Science.
- Relevant certifications are desired (i.e. project management).
- Good knowledge of Microsoft Window server administration, such as Windows Server Active Directory, and domain policy.
- Knowledge of database skills, incl. SQL query, stored procedure, database storage management, back-up and restore.
- Knowledge of virtualization solutions, such as VMWare, Hyper-V and Nutanix.
- Programming knowledge, such as VB.Net, C#, and JavaScript.
- Knowledge of HL7 and electronic medical record (EMR) systems.
- Knowledge of analytics and reporting tools is a plus, including SSRS, Qlik Sense, and Tableau.
- Knowledge of medical device integration with information system is highly preferred.
- Knowledge of patient monitoring systems, telemetry units, ventilators, and defibrillators (as reflected in completion of formal vendor training) highly preferred.- Knowledge of network topology is a plus.
- Knowledge of data warehouse is a plus.
- Ability to diagnose and troubleshoot issues through resolution.
- Experience in managing the implementation of offerings.
- Experience with working in multi-disciplinary project teams.
- Exposure to commercial contracting process is a plus.- Good presentation, reporting and customer service skills.
- Good communication in Bahasa Indonesia & English.

**In return, we offer you;**

At Philips, we are driven by

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