Technical Support System

**Requirements**: **Mandatory**: 1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering. 2. Able to communicate with key-user in technical perspectives. 3. Have a good logical thinking and problem-solving skill. 4. Good in Object Oriented Programming / Functional Programming. 5. Good in Technical Documentation. 6....

**The Software Support Engineer - JAVA / Oracle** **The Role** Syscon Justice Systems is seeking an Oracle and Java Software Support Engineer to strengthen their Support Operations department. As a core member of the Support Operations group, the Software Support Engineer is entrusted to successfully deliver on key deliverables such as production bug...

**Job Description**: - Carry out installation and testing of equipments hardware or software - Carry out investigating and diagnosing network problems - On a day to day basis responding in a timely manner to technical issues - Report the results and progress of work to team leader - Making documentation of work - Providing technical support across...

IT - Technical Support Officer - Replace & repair of necessary parts - Diagnose Hardware and software problems, provide analysis and solutions. - Monitoring and tuning system performance - Provide technical support to end users - Making documentation of works and systems. - Graduate from Information Technology or Computer Science major in computer reputable...

Troubleshoot and resolve technical problems to satisfy customer business needs Work with QA and support teams to address issues that arise during development and testing Go-Live migration support, Post Go-Live and Production Support. Must possess at least a Diploma (D3) of Information Technology/Computer Science/Electrical Engineering/Mathematics Min....

**The following is a Job Description for this position**: - Ensure products/services function as expected and resolve customer issues. - Provide product education, activation, and support. - Coordinate with internal teams (Engineer/Product Team). - Use ticketing systems (JIRA) actively. - Maintain customer satisfaction. **The following are the requirements...

Serve as primary contact for Client worldwide enterprise customers and partners requiring technical assistance. - Resolve technical problem and answer queries by chat, telephone and web portal. - Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base. - Record, maintain and update...

**Responsibilities** 2. Assist customers in troubleshooting and resolving product - related issues. 3. Provide guidance on product usage and best practices. 4. Diagnose and troubleshoot software or hardware malfunctions. 5. Document and escalate complex issues to higher-level support or engineering teams. 6. Test and reproduce customer-reported...

Hybrid role involving customer support and technical support - Investigate and solve issues/outages as they occur and escalate as necessary - Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operational levels - Participate in software...

Identifying hardware and software solutions; Troubleshooting technical issues and repairing faults; Resolving network issues and configuring hardware and software; Ability to prioritize and manage several milestones and projects efficiently; A bachelor's degree in computer science or related technology field is preferred. SMK Jaringan are welcome to...

Identifying hardware and software solutions; Troubleshooting technical issues and repairing faults; Resolving network issues and configuring hardware and software; Ability to prioritize and manage several milestones and projects efficiently; A bachelor's degree in computer science or related technology field is preferred. SMK Jaringan are welcome to...

Support end users with technical problems, making sure all cases are resolved in a timely and effective manner and escalating cases when necessary. Monitor and contribute to the Help Desk Case Management System, making sure all relevant technical support issues are logged and followed to completion. Answer user inquiries regarding computer software or...

Support end users with technical problems, making sure all cases are resolved in a timely and effective manner and escalating cases when necessary. Monitor and contribute to the Help Desk Case Management System, making sure all relevant technical support issues are logged and followed to completion. Answer user inquiries regarding computer software or...

**Requirements**: - Experience in IT Technical Support Banking - Min 2 Years Experience - Working System: WFO - Shifting Time - Can work from client's office (office located in Jakarta) **Field support services**: - Windows services; Monday to Friday, 08.00 - 17.00 WIB - To provide maintenance and operation services of the hardware support. - Software...

We are seeking a Technical Support Engineer to join our team at PT Mitra Solusi Telematika. As a Network Security Specialist, you will be responsible for the assessment and improvement of existing network security systems.Our ideal candidate has a Bachelor's degree in Information Technology, Computer Science, or a related field and at least 2 years of...

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

**WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...

Install, configure, & perform maintenance of servers and network devices - Responsibletomonitor&troubleshootsystem servers in a timely manner - Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures - Troubleshoot technical problems reported by customers - Provide solutions and...

**Responsibilities**: - Flexible to accommodate urgent customer needs over weekends and public holidays - Perform tasks such as issues, deploying products, collecting artefacts for debugging - Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing...

Qwords is an IT company with more than 15 years of experience in providing hosting management, cloud & data center solutions, and domain name services. Tens of thousands of domestic and foreign customers have entrusted their services to us. We are currently looking for an extraordinary individual to join our team as Technical Support...